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ESCO occupation

civil service administrative officer

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Civil service administrative officers perform administrative duties in civil service organisations and government departments. They ensure record maintenance, handle enquiries and provide information to the public, either in person, through emails or phone calls. They support senior staff, and ensure a fluent internal flow of information.

2422.1 ISCO 2422 ESCO source
Competences
31
Groups
4
Essential
12
Optional
19

Competences and skills

31 ESCO relations
Essential knowledge 3 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

0 competences

No competences in this bucket.

Cross-sector

3 competences
bookkeeping regulations

The methods and regulations involved in the process of accurate bookkeeping.

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legislation procedure

The procedures involved in the making of laws and legislation, such as which organisations and individuals are involved, the process of how bills become laws, the proposal and reviewing process, and other steps in the legislation procedure.

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public finance

The economic influence of the government, and the workings of government revenue and expenditures.

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Essential skills and competences 9 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

2 competences
archive documentation related to work

Select relevant documentation related to the ongoing or complete work and take steps to archive it in a way that ensures its future accessibility.

ESCO source
manage administrative systems

Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.

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Cross-sector

7 competences
ensure information transparency

Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.

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keep task records

Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.

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liaise with politicians

Liaise with officials fulfilling important political and legislative roles in governments in order to ensure productive communication and build relations.

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respond to enquiries

Respond to enquiries and requests for information from other organisations and members of the public.

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supervise daily information operations

Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.

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use different communication channels

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

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use spreadsheets software

Use software tools to create and edit tabular data to carry out mathematical calculations, organise data and information, create diagrams based on data and to retrieve them.

digital
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Optional knowledge 3 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

1 competence
budgetary principles

Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.

ESCO source

Cross-sector

2 competences
audit techniques

The techniques and methods that support a systematic and independent examination of data, policies, operations and performances using computer-assisted audit tools and techniques (CAATs) such as spreadsheets, databases, statistical analysis and business intelligence software.

digital
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office software

The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.

digital
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Optional skills and competences 16 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

1 competence
inspect government incomes

Inspect the resources available to a national or local government organisation, such as tax incomes, to ensure that the incomes are compliant with the income expectations, that no faults are being made and no suspicious activity is present in the handling of government finances.

ESCO source

Cross-sector

15 competences
conduct workplace audits

Conduct work site audits and inspections in order to ensure compliance with rules and regulations.

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coordinate events

Lead events by managing budget, logistics, event support, security, emergency plans and follow up.

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ensure compliance with policies

To ensure compliance with legislation and company procedures in respect of Health and Safety in the workplace and public areas, at all times. To ensure awareness of and compliance with all Company Policies in relation to Health and Safety and Equal Opportunities in the workplace. To carry out any other duties which may reasonably be required.

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fix meetings

Fix and schedule professional appointments or meetings for clients or superiors.

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handle financial transactions

Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

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inspect government expenditures

Inspect the financial procedures of a government organisation which deals with budget and resource allocation and spending to ensure that no faults are being made and no suspicious activity occurs in the handling of financial accounts, and that the expenditures are compliant with financial needs and forecasts.

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liaise with local authorities

Maintain the liaison and exchange of information with regional or local authorities.

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maintain relationships with government agencies

Establish and maintain cordial working relationships with peers in different governmental agencies.

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manage accounts

Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are being made.

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manage budgets

Plan, monitor, report on the budget and prepare set production budgets.

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manage staff

Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.

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order supplies

Command products from relevant suppliers to get convenient and profitable products to purchase.

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recruit employees

Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

Scope note
It may include recruiting volunteers.
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use microsoft office

Use the standard programs contained in Microsoft Office. Create a document and do basic formatting, insert page breaks, create headers or footers, and insert graphics, create automatically generated tables of contents and merge form letters from a database of addresses. Create auto-calculating spreadsheets, create images, and sort and filter data tables.

digital
ESCO source
write meeting reports

Write complete reports based on minutes taken during a meeting in order to communicate the important points which were discussed, and the decisions which were made, to the appropriate people.

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