ICT business analysts are in charge of analysing and designing an organisation's processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.
No competences in this bucket.
The tools, methods and notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL), used to describe and analyse the characteristics of a business process and model its further development.
The procedures required to identify and analyse business and organisational needs.
Systems to store, process and spread information in digital form. They are hardware, software and networks, as well as the ways in which these can be employed.
The international regulations related to the development and use of ICT products.
The methods to analyse product associated risks, in possible customer environment, their magnitude, consequences and likely outcomes in order to mitigate them by warning messages, safety instructions and maintenance support.
No competences in this bucket.
Communicate with users to identify their requirements and collect them. Define all relevant user requirements and document them in an understandable and logical way for further analysis and specification.
Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.
Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
Study the external and internal environment of an organisation by identifying its strengths and weaknesses in order to provide a base for company strategies and further planning.
Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
Develop formal and informal descriptions of the business processes and the organisational structure by using business process models, notations and tools.
Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.
Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.
Conduct research for applicable legal and normative procedures and standards, analyse and derive legal requirements that apply to the organisation, its policies and products.
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Suggest how to solve business issues, using ICT means, so that business processes are improved.
Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Develop visual design from given specifications and requirements, based on the analysis of the scope and target audience. Create a visual representation of ideas such as logos, website graphics, digital games and layouts.
No competences in this bucket.
The software packages, hardware devices and new technologies used in supporting business processes such as enterprise resource planning (ERP), customer relationship management (CRM), mobile devices and network solutions.
The technologies which enable access to hardware, software, data and services through remote servers and software networks irrespective of their location and architecture.
The ICT systems that can be used to support business or organisational decision making.
The processes, stakeholders and the dynamics of the chain of goods and services in the ICT market sector.
The methods through which information is generated, structured, stored, maintained, linked, exchanged and used.
The process of classifying the information into categories and showing relationships between the data for some clearly defined purposes.
The techniques and methods used for eliciting and extracting information from unstructured or semi-structured digital documents and sources.
The techniques, models, methods and strategies which contribute to the promotion of steps towards innovation.
The internal risk management policies that identify, assess and prioritise risks in an IT environment. The methods used to minimise, monitor and control the possibility and the impact of disastrous events that affect the reaching of business goals.
The strategies, methods and techniques that increase the organisation's capacity to protect and sustain the services and operations that fulfil the organisational mission and create lasting values by effectively addressing the combined issues of security, preparedness, risk and disaster recovery.
The information that is not arranged in a pre-defined manner or does not have a pre-defined data model and is difficult to understand and find patterns in without using techniques such as data mining.
The visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-numerical data, in order to reinforce the human understanding of this information.
The tools used to transform large amounts of raw data into relevant and helpful business information.
The terminology related to the design and implementation of major trends and aims which are taken by an organisation's executives, while keeping in mind its resources, competition and environments.
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
No competences in this bucket.
Plan, organize, control and document procedures and resources, such as human capital, equipment and mastery, in order to achieve specific goals and objectives related to ICT systems, services or products, within specific constraints, such as scope, time, quality and budget.
Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.
Apply mathematical methods and make use of calculation technologies in order to perform analyses and devise solutions to specific problems.
Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.