assist clients with personal development
Help clients determine what they want to do with their lives and assist in setting personal and professional goals, by prioritising and planning the steps necessary to reach these goals.
Life coaches help clients set clear objectives for their personal development and help them achieve their goals and personal vision. They provide counselling and guidance and establish progress reports in order to keep track of their clients' achievements.
Competences and skills
27 ESCO relationsEssential skills and competences 12 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesgive advice on personal matters
Advise people on love and marriage issues, business and job opportunities, health or other personal aspects.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Cross-sector
9 competencescoach clients
Actively help clients to improve their strengths and confidence. Propose courses and workshops or coach them yourself.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
counsel clients
Assist and guide clients to overcome their personal, social, or psychological issues.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
evaluate clients' progress
Keep track of clients' achievements by reporting on their progress. Monitor whether goals are reached and barriers or setbacks overcome. If not, consult with clients about their issues and offer new approaches.
help clients make decisions during counselling sessions
Encourage clients to make their own decisions related to their problems or inner conflicts by reducing confusion and allowing clients to reach their own conclusions, with no bias whatsoever.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
use consulting techniques
Advise clients in different personal or professional matters.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencerhetoric
The art of discourse that aims at improving the ability of writers and speakers to inform, persuade or motivate their audience.
Optional skills and competences 14 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesfacilitate job market access
Improve the chances of individuals to find a job, by teaching the required qualifications and interpersonal skills, through training and development programs, workshops or employment projects.
manage a small-to-medium business
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
perform lectures
Present lectures to various groups.
Cross-sector
11 competencesadminister appointments
Accept, schedule and cancel appointments.
assess character
Assess how a certain person will react, verbally or physically, in a specific situation or to a specific happening.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
identify training needs
Analyse the training problems and identify the training requirements of an organisation or individuals, so as to provide them with instruction tailored to their prior mastery, profile, means and problem.
keep personal administration
File and organise personal administration documents comprehensively.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
manage personal professional development
Take responsibility for lifelong learning and continuous professional development. Engage in learning to support and update professional competence. Identify priority areas for professional development based on reflection about own practice and through contact with peers and stakeholders. Pursue a cycle of self-improvement and develop credible career plans.
research
provide career counselling
Advise beneficiaries on future career options through counselling and, potentially, through career testing and evaluation.
teach communication to clients
Provide clients with tips on how to communicate verbally and non-verbally and teach them the appropriate etiquette for different kinds of situations. Help clients attain more effective, clearer or more diplomatic communication skills.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.