casino game rules
The rules and principles that govern the different games played within a casino.
Gaming dealers operate table games. They stand behind the game table and operate games of chance by dispensing the appropriate number of cards to players, or operating other gaming equipment. They also distribute winnings, or collect players' money or chips.
Competences and skills
29 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescasino policies
The policies and requirements that govern the activities of a casino.
responsible gambling
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 17 competences
Occupation specific
4 competencesdeal cards
Deal cards to house hands; compare these hands with players' hands to determine winners, in games such as Blackjack. Operate gaming table and deal the appropriate number of cards to each player.
maintain game area
Maintain cleanliness and overall safety of gaming and working areas.
participate in games for player distribution
Participate in casino games to ensure the minimum amount of players at a given table.
redistribute wagered money
Pay winnings and collect losing bets as established by the rules and procedures of a specific game.
Sector-specific
8 competencesattract gamers
Attract customers to the casino games and engage with them.
conduct gambling games
Carry out all gaming operations in a casino for example, including table administration, opening and closing procedures.Perform these operations according to the required standard and in line with requisite regulations.
follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
follow safety precautions in a gaming room
Follow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
operate games
Acknowledge and greet all customers to the gaming tables, be fully conversant with the rules and company procedures of all games within the casino; give clear and confident commentary throughout all games and maintain the required level of table security, ensuring that any problems are brought to the attention of the table inspector; control games by pacing them accordingly with regard to ‘chip’ volume and customer and business needs; demonstrate awareness of customers and their mode of play, responding to their requests where appropriate; explain fully the rules of games to customers, recognising when customers require help and provide assistance in a positive manner.
report to gaming manager
Report incidents such as giving signs to other players and laundering money to the gaming manager without necessarily disturbing the gaming process.
show good manners with players
Be polite and show good manners towards players, by-standers and other audience.
Cross-sector
5 competencescommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
focus on service
Look for efficient ways to help people in an active way.
promote company
To always try to project the company in the best possible light and to go the extra mile to ensure the best possible experience at the club by staff and customers alike. To explain and actively promote all club activities to customers.
show diplomacy
Deal with people in a sensitive and tactful way.
train dealers in gaming
Instruct and teach new dealers about the description of their job and introduce them to the team.
Optional skills and competences 9 competences
Occupation specific
1 competencecompute results of games
Compute amounts of players' money wins or losses; scan winning tickets to calculate the amount of money won.
Sector-specific
4 competencesapply gaming psychology
Employ human psychology principles for gaming development strategies in order to create appealing games.
deal with public
Adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professional and non confrontational manner.
exchange money for chips
Exchange legal tender for gaming chips, tokens or ticket redemption.
place bets
Place bets for sports and racing activities.
Cross-sector
4 competencesadapt to changing situations
Change approach to situations based on unexpected and sudden changes in people's needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.
apply knowledge of human behaviour
Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
manage personal professional development
Take responsibility for lifelong learning and continuous professional development. Engage in learning to support and update professional competence. Identify priority areas for professional development based on reflection about own practice and through contact with peers and stakeholders. Pursue a cycle of self-improvement and develop credible career plans.
research
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.