application usability
The process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.
digital
User experience analysts assess client interaction and experience and analyse users' behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person's perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.
Competences and skills
45 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competenceshuman-computer interaction
The study of the behaviour and interaction between digital devices and human beings.
digital
software interaction design
The methodologies for designing interaction between users and a software product or service to satisfy the needs and preferences of most of the people who will interface with the product and to simplify the communication between product and user such as Goal-oriented design.
digital
Cross-sector
3 competencesbehavioural science
The investigation and analysis of subject behaviour through regulated and lifelike observations and disciplined scientific experiments.
cognitive psychology
The human mental processes such as attention, memory, language use, perception, problem solving, creativity and thinking.
interactive media
The method of communication that takes place through digital medias and is based on customers interactions with them. The interactions take place with computerised elements (e.g., moving graphics, digital text and sound).
digital
Essential skills and competences 12 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesassess users' interaction with ICT applications
Evaluate how users interact with ICT applications in order to analyse their behaviour, draw conclusions (for instance about their motives, expectations and goals) and improve applications' functionalities.
digital
create prototype of user experience solutions
Design and prepare mock-ups, prototypes and flows in order to test User Experience (UX) solutions or to collect feedback from users, customers, partners or stakeholders.
digital
execute ICT user research activities
Perform research tasks such as recruitment of participants, scheduling of tasks, collecting of empirical data, data analysis and production of materials in order to assess the interaction of users with an ICT system, program or application.
digital
measure software usability
Check the convenience of the software product for the end user. Identify user problems and make adjustments to improve usability practice. Collect input data on how users evaluate software products.
digital
use experience map
Examine all the interactions and touchpoints people have with a product, brand or service. Determine key variables such as duration and frequency of every touchpoint.
digital
Cross-sector
7 competencesanalyse business requirements
Study clients' needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
conduct qualitative research
Gather relevant information by applying systematic methods, such as interviews, focus groups, text analysis, observations and case studies.
conduct quantitative research
Execute a systematic empirical investigation of observable phenomena via statistical, mathematical or computational techniques.
conduct research interview
Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.
define technical requirements
Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
report analysis results
Produce research documents or give presentations to report the results of a conducted research and analysis project, indicating the analysis procedures and methods which led to the results, as well as potential interpretations of the results.
Optional knowledge 18 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
16 competencesAgile project management
The agile project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
digital
ICT project management methodologies
The methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using project management ICT tools.
digital
ICT system user requirements
The process intended to match user and organisation's needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analysing symptoms.
digital
LDAP
The computer language LDAP is a query language for retrieval of information from a database and of documents containing the needed information.
digital
lean project management
The lean project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
digital
LINQ
The computer language LINQ is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
digital
MDX
The computer language MDX is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
digital
N1QL
The computer language N1QL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Couchbase.
digital
online moderation techniques
The strategies and methods used to interact online and moderate online users and groups.
digital
Process-based management
The process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
digital
query languages
The field of standardised computer languages for retrieval of information from a database and of documents containing the needed information.
digital
resource description framework query language
The query languages such as SPARQL which are used to retrieve and manipulate data stored in Resource Description Framework format (RDF).
digital
software metrics
The metrics that measure a characteristic of the software system in order to determine the development of the software and evaluate it.
digital
SPARQL
The computer language SPARQL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation World Wide Web Consortium.
digital
visual presentation techniques
The visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-numerical data, in order to reinforce the human understanding of this information.
digital
XQuery
The computer language XQuery is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation World Wide Web Consortium.
digital
Cross-sector
2 competencesweb analytics
The characteristics, tools and techniques for measurement, collection, analysis and reporting of web data to get information on the users' behaviour and to improve the performance of a website.
digital
World Wide Web Consortium standards
The standards, technical specifications and guidelines developed by the international organisation World Wide Web Consortium (W3C) which allow the design and development of web applications.
digital
Optional skills and competences 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencescreate website wireframe
Develop an image or set of images that display the functional elements of a website or page, typically used for planning a website's functionality and structure.
digital
forecast future ICT network needs
Identify current data traffic and estimate how growth will affect the ICT network.
digital
identify ICT user needs
Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.
digital
test system accessibility for users with special needs
Examine whether software interface complies with standards and regulations so that the system can be used by people with special needs.
digital
use access control software
Utilise software to define the roles and manage user authentication, privileges and access rights to ICT systems, data and services.
digital
- Scope note
- It includes programs such as Avaya Identity Engines or iLock.
Cross-sector
4 competencesapply systemic design thinking
Apply the process of combining systems thinking methodologies with human-centred design in order to solve complex societal challenges in an innovative and sustainable way. This is most often applied in social innovation practices that focus less on designing stand-alone products and services to designing complex service systems, organizations or policies that bring value to the society as a whole.
identify technological needs
Assess needs and identify digital tools and possible technological responses to address them. Adjust and customise digital environments to personal needs (e.g. accessibility).
digCompdigital
manage localisation
Modify content or a product for the transference from one locale to another through the use of content translation or localisation service providers.
perform market research
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.