health and safety measures in transportation
The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.
Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.
Competences and skills
35 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 8 competences
Occupation specific
2 competencesinstall passenger service units
Install PSUs in ceiling of an aircraft by using hand and power tools.
research passenger needs
Conduct research and investigations in order to identify and classify the needs and desires of passengers; enhance non-aviation related revenues from restaurant and retail offerings in the airport.
Sector-specific
2 competencesassist passengers
Provide help to people getting in and out of their car or any other transportation vehicle, by opening doors, provide physical support or hold belongings. Keep safety measures and procedures in mind.
- Scope note
- This skill applies to any kind of assistance that may be provided to passengers including but not limited to opening doors of the transportation vehicle or assist with belongings.
serve food in table service
Provide food at the table whilst maintaining high level of customer service and food safety standards.
Cross-sector
4 competencescomply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
greet guests
Welcome guests in a friendly manner in a certain place.
handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
Optional skills and competences 26 competences
Occupation specific
1 competencecheck tickets throughout carriages
Check tickets and travel documents while walking through carriages during the journey. Maintain physical stability and service attitude during inspections.
Sector-specific
16 competencesanswer questions about the train transport service
Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web services, etc.
apply transportation management concepts
Apply transport industry management concepts in order to improve transportation processes, reduce waste, increase efficiency, and improve schedule preparation.
green
assist passengers in emergency situations
Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.
assist passengers with timetable information
Listen to railway travellers and respond to their enquiries related to train times; read timetables to assist travellers with the planning of a trip. Identify in a timetable when a particular train service is scheduled to depart and arrive at its destination.
be friendly to passengers
Engage with passengers according to the expectations of contemporary social behaviour, the specific situation, and the code of conduct of the organisation. Communicate in a polite and clear way.
check carriages
Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.
demonstrate emergency procedures
Provide information on and demonstrate emergency procedures to passengers. Explain the use of emergency equipment and direct passengers to the nearest emergency exits.
distribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
facilitate safe disembarkation of passengers
Assist passengers when they leave the vessel, aircraft, train, or other mode of transport. Keep the safety measures and procedures in mind.
handle guest luggage
Manage, pack, unpack and store guest luggage on request.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
manage lost and found articles
Make sure that all articles or objects lost are identified and that the owners gets them back in their possession.
read stowage plans
Read and comprehend content of stowage plans to stow various types of cargo.
restrict passenger access to specific areas on board
Delimit access points for passengers on board and implement an effective protection system; prevent unauthorised access to restricted areas at all times.
service rooms
Offer room service and, where appropriate, service public areas, including cleaning surfaces, bathrooms, replacing linen and towels and restocking guest items.
Cross-sector
9 competencesassist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
maintain stock supplies for guest cabin
Keep supplies of toiletries, towels, bedding, linens and manage supplies meant for guest cabins.
manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
provide first aid
Administer cardiopulmonary resuscitation or first aid in order to provide help to a sick or injured person until they receive more complete medical treatment.
show intercultural awareness
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.