education administration
The processes related to the administrative areas of an education institution, its director, employees, and students.
International student exchange coordinators lead the entire process of an international exchange study for the exchange students. They manage the students' applications and admissions, arrange accommodation, be it on a college or university campus or with guest families, and handle all the administration regarding these activities, including the student's grades and official departing. They function as guides for the (young) international students through their cultural adjustment.
Competences and skills
33 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
2 competencestravel bookings processes
The various steps that constitute a booking made for travelling purposes, its execution, and any additional relevant actions.
Essential skills and competences 13 competences
Occupation specific
1 competencearrange student accommodation
Screen the several housing options including host families or guesthouses for students going on an exchange programme. Secure their housing once they have been accepted.
Sector-specific
3 competencesguide international students
Support international exchange students with their cultural adjustment in a new community. Assist them with settling in a new academic environment.
manage student admissions
Assess students’ applications and manage correspondence with them concerning their admission, or rejection, pursuant to the regulations of the school, university or other educational organisation. This also includes obtaining educational information, such as personal records, on the student. File the paperwork of the admitted students.
oversee all travel arrangements
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
Cross-sector
9 competencescheck travel documentation
Control tickets and travel documents, allocate seats and note food preferences of people on tour.
guarantee students' safety
Ensure all students falling under an instructor or other person’s supervision are safe and accounted for. Follow safety precautions in the learning situation.
manage educational institution's administration
Administer multiple activities of a school, university or other educational institution such as daily administrative operations.
organise projects to fill education needs
Fill education gaps by organising projects and activities that help people to grow academically, socially or emotionally.
process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Scope note
- Includes booking room in a hotel, seat in a plane etc. Does not necessarily include finalising payment, as the payment can be postponed or invoiced.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
process reservations
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
- Scope note
- Includes reservations in restaurants, excludes booking of accommodation or transportation.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
use global distribution system
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
digital
Optional knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescustomer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
outdoor activities
Sportive activities performed outdoors, often in nature, such as hiking, climbing, skiing, snowboarding, canoeing, rafting, and rope course climbing.
Cross-sector
2 competenceselectronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
digital
office software
The characteristics and functioning of software programs for office tasks such as word processing, spreadsheets, presentation, email and database.
digital
Optional skills and competences 13 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesdistribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
provide education management support
Support the management of an education institution by directly assisting in the managerial duties or by providing information and guidance from your area of expertise to simplify the managerial tasks.
Cross-sector
11 competencesapply for government funding
Gather information on and apply for subsidies, grants, and other financing programmes provided by the government to small- and large-scale projects or organisations in various fields.
assist in the organisation of school events
Provide assistance in the planning and organisation of school events, such as the school's open house day, a sports game or a talent show.
consult student's support system
Communicate with multiple parties, including teachers and the family of the student, to discuss the student's behaviour or academic performance.
cooperate with education professionals
Communicate with teachers or other professionals working in education in order to identify needs and areas of improvement in education systems, and to establish a collaborative relationship.
coordinate events
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
escort students on a field trip
Accompany students on an educational trip outside the school environment and ensure their safety and cooperation.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
inform on government funding
Give information to customers related to the grants and financing programmes attributed by the government for small and large scale projects in various fields such as the promotion of renewable energies.
maintain financial records
Keep track of and finalise all formal documents representing the financial transactions of a business or project.
oversee extra-curricular activities
Supervise and potentially organise educational or recreational activities for the students outside of mandatory classes.
use office systems
Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.