personal shopper

trends in fashion

New developments and trends in the world of fashion.

Usage Competence references ESCO source

accompany people

Chaperon individuals on trips, to events or appointments or to go shopping.

Usage Competence references ESCO source

advise customers on clothing accessories

Recommend accessories to match customer's clothing style.

Usage Competence references ESCO source

advise on clothing style

Provide advice to customers on fashionable styles of clothing and appropriateness of different garments for particular occasions.

Usage Competence references ESCO source

apply fashion trends to footwear and leather goods

Be able to stay up to date on the latest styles, attending fashion shows and review fashion/clothing magazines and manuals, analysing the past and present fashion trends in areas such as footwear, leather goods and clothing market. Use analytical thinking and creative models to apply and to interpret in a systematic way the upcoming trends in terms of fashion and life styles.

Usage Competence references ESCO source

assist customers

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Usage Competence references ESCO source

identify customer's needs

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Usage Competence references ESCO source

implement customer follow-up

Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.

Usage Competence references ESCO source

communicate with customers

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Usage Competence references ESCO source

develop professional network

Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

Scope note

This includes the development of social relationships with patients and customers.

Usage Competence references ESCO source

listen actively

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

Usage Competence references ESCO source

maintain customer service

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note

Might include keeping the customers informed about the current status of their orders or waiting times.

Usage Competence references ESCO source

satisfy customers

Communicate with customers and make them feel satisfied.

Usage Competence references ESCO source

sales argumentation

Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

Usage Competence references ESCO source

advise on furniture style

Provide advice to customers on fashionable styles of furniture and appropriateness of different furniture styles for particular locations, considering the customer's taste and preferences.

Usage Competence references ESCO source

advise on hair style

Make recommendations to customers about suitable hair styles, based on their preferences and your own professional judgment.

Usage Competence references ESCO source

assist with dressing

Aid clients to choose clothes for different occasions, ensure that the chosen clothing pieces are clean and ready for wearing, and help the client with putting them on.

Usage Competence references ESCO source

network with store owners

Build professional relationships with store owners. Try to make agreements with them about promoting their stores in return for a certain commission or fee.

Usage Competence references ESCO source

offer cosmetic beauty advice

Provide customers with advice and beauty tips for creating a new look.

Usage Competence references ESCO source

stay up-to-date with hair style trends

Keep abreast of current and future fashion trends in hair styles.

Usage Competence references ESCO source

teach fashion to clients

Provide clients with tips on which clothes and accessories to match, and how patterns or designs on clothing and different garments can influence the clients appearance.

Usage Competence references ESCO source

achieve sales targets

Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.

Usage Competence references ESCO source

administer appointments

Accept, schedule and cancel appointments.

Usage Competence references ESCO source

advise customers on jewellery and watches

Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer's needs and preferences.

Usage Competence references ESCO source

assess character

Assess how a certain person will react, verbally or physically, in a specific situation or to a specific happening.

Usage Competence references ESCO source

assist clients with special needs

Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.

Usage Competence references ESCO source

control of expenses

Monitor and maintain effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.

Usage Competence references ESCO source

maintain professional administration

File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.

Usage Competence references ESCO source

perform services in a flexible manner

Adapt service approach when circumstances change.

Usage Competence references ESCO source

use different communication channels

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

Usage Competence references ESCO source