consumer electronics
The functioning of electronic consumer goods such as TVs, radios, cameras and other audio and video equipment.
digital
Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers' instructions and conduct the necessary repairs or replacements.
Competences and skills
35 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competenceelectronics
The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications.
digital
Essential skills and competences 12 competences
Occupation specific
1 competenceset up consumer electronics
Connect electronic devices, such as TVs, audio and video equipment and cameras, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning.
digital
Sector-specific
1 competenceprovide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
Cross-sector
10 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
repair equipment on site
Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.
digital
replace defect components
Remove defective parts and replace them with functioning components.
green
solve technical problems
Identify technical problems when operating devices and using digital environments, and solve them (from trouble-shooting to solving more complex problems).
digCompdigital
troubleshoot
Identify operating problems, decide what to do about it and report accordingly.
use repair manuals
Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
Optional skills and competences 21 competences
Occupation specific
1 competencesell consumer electronics
Sell electronic consumer goods such as TVs, radios, cameras and other audio and video equipment. Provide advice on purchase decisions and try to meet customers wishes. Process payments.
Sector-specific
6 competencesassist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
manage a small-to-medium business
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
report to the team leader
Keep the team leader informed on current and emerging issues.
Cross-sector
14 competencesadminister appointments
Accept, schedule and cancel appointments.
apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
drive vehicles
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
lift heavy weights
Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
make independent operating decisions
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
negotiate supplier arrangements
Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
perform services in a flexible manner
Adapt service approach when circumstances change.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.