outplacement
The services provided to employees by organisations and institutions to help them find new employment.
Human resources managers plan, design and implement processes related to the human capital of companies. They develop programs for recruiting, interviewing, and selecting employees based on a previous assessment of the profile and skills required in the company. Moreover, they manage compensation and development programs for the company's employees comprising trainings, skill assessment and yearly evaluations, promotion, expat programs, and general assurance of the well-being of the employees in the workplace.
Competences and skills
143 ESCO relationsEssential knowledge 6 competences
Occupation specific
2 competencestalent management strategies
The ways right talents are selected for a company and their growth paths are optimized in line with company objectives. They aim towards best recruiting and retaining talented employees, improving their skills, and incentivising them to achieve high performance.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
4 competencesemployment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
human resource management
The function in an organisation concerned with the recruitment of employees and the optimisation of employee performance.
human resources department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.
labour legislation
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
Essential skills and competences 21 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesdevelop employee retention programs
Plan, develop, and implement programs aimed at keeping the satisfaction of the employees in the best levels. Consequently, assuring the loyalty of employees.
develop training programmes
Design programmes where employees or future employees are taught the necessary skills for the job or to improve and expand skills for new activities or tasks. Select or design activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
hire human resources
Manage the process of hiring human resources, from identifying potential candidates to assessing the adequacy of their profiles to the vacancy.
negotiate employment agreements
Find agreements between employers and potential employees on salary, working conditions and non-statutory benefits.
negotiate with employment agencies
Establish arrangements with employment agencies to organise recruiting activities. Maintain communication with these agencies in order to ensure efficient and productive recruitment with high potential candidates as an outcome.
promote gender equality in business contexts
Raise awareness and campaign for the equalisation between the sexes by the assessment of their participation in the position and the activities carried out by companies and businesses at large.
Cross-sector
15 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
build trust
Express intentions and behaviour in a coherent and transparent manner, inviting reciprocity and establishing the grounds for a trusting and reliable connection between people and teams.
comply with legal regulations
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
coordinate operational activities
Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.
ensure gender equality in the workplace
Deliver a fair and transparent strategy focussed on maintaining equality with regard to matters of promotion, pay, training opportunities, flexible working and family support. Adopt gender equality objectives and monitor and evaluate the implementation of gender equality practices in the workplace.
evaluate training
Assess the realisation of the training's learning outcomes and goals, the quality of teaching, and give transparent feedback to the trainers and trainees.
identify necessary human resources
Determine the number of employees needed for the realisation of a project and their allocation in the creation, production, communication or administration team.
identify with the company's goals
Act for the benefit of the company and for the achievement of its targets.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage payroll
Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
monitor company policy
Monitor the company's policy and propose improvements to the company.
organise staff assessment
Organising the overall assessment process of the staff.
plan medium to long term objectives
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
support employability of people with disabilities
Ensure employment opportunities for people with disabilities by making appropriate adjustments to accommodate within reason in line with national legislation and policies on accessibility. Ensure their full integration into the work environment by promoting a culture of acceptance within the organisation and fighting potential stereotypes and prejudices.
track key performance indicators
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Optional knowledge 34 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencesactuarial science
The rules of applying mathematical and statistical techniques to determine potential or existing risks in various industries, such as finance or insurance.
company policies
The set of rules that govern the activity of a company.
corporate social responsibility
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
green
labour law
The field of law that is concerned with the regulation of the relationship between employers, employees, trade unions, and the government.
organisational policies
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
principles of insurance
The understanding of the principles of insurance, including third party liability, stock and facilities.
project management
The discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.
Cross-sector
27 competencesadult education
Instruction targeted at adult students, both in a recreational and in an academic context, for self-improvement purposes, or to better equip the students for the labour market.
advertising techniques
The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.
assessment processes
Various evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, summative and self- assessment are used for varying purposes.
audit techniques
The techniques and methods that support a systematic and independent examination of data, policies, operations and performances using computer-assisted audit tools and techniques (CAATs) such as spreadsheets, databases, statistical analysis and business intelligence software.
digital
business communication
The process of effectively communicating within the workplace and to external bodies to achieve organisational goals.
business management principles
Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.
communication
The exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
conflict management
The practices concerning the resolution of conflicts or disputes in an organisation or institution. It encompasses reducing the negative aspects of a conflict and increasing the positive outcomes of it by learning from the errors made.
consultation
The theories, methods and concepts related to consultation and communication with clients.
corporate law
The legal rules that govern how corporate stakeholders (such as shareholders, employees, directors, consumers, etc) interact with one another, and the responsibilities corporations have to their stakeholders.
curriculum objectives
The goals identified in curricula and defined learning outcomes.
financial management
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.
financial markets
The financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.
financial products
The different types of instruments that apply to the management of cash flow that are available on the market, such as shares, bonds, options or funds.
government policy implementation
The procedures related to the application of government policies at all levels of public administration.
government social security programmes
The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations in which they apply.
insurance law
The law and legislation concerning the policies of transferring risks or losses from one party, the insured, to another, the insurer, in exchange for a periodic payment. This includes the regulation of insurance claims and the business of insurance.
leadership principles
Set of traits and values which guide the actions of a leader with her/his employees and the company and provide direction throughout her/his career. These principles are also an important tool for self-evaluation to identify strengths and weaknesses, and seek self-improvement.
legal research
The methods and procedures of research in legal matters, such as the regulations, and different approaches to analyses and source gathering, and the knowledge on how to adapt the research methodology to a specific case to obtain the required information.
organisational structure
Framework of the different departments within the organisation, as well its people, their roles and responsibilities.
personal reflection techniques based on feedback
Self-evaluation and reflection processes based on 360-degree feedback from subordinates, colleagues, and supervisors that support personal and professional growth.
personnel management
The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring a positive corporate climate.
social security law
Legislation concerning the protection of individuals and the provision of aid and benefits, such as health insurance benefits, unemployment benefits, welfare programs and other government-provided social security.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
training subject expertise
The topic, content and methods of the training, acquired by doing research and following training courses.
types of insurance
The various types of risk or loss transfer policies that exist and their characteristics, such as health insurance, car insurance or life insurance.
types of pensions
The types of monthly sums paid to someone in retirement, such as employment-based pensions, social and state pensions, disability pensions and private pensions.
Optional skills and competences 82 competences
Occupation specific
1 competenceevaluate benefit plans
Evaluate the financial strain on the organisation which the execution of benefit plans would bring, and assess the efficiency of operations which ensure the beneficiaries receive sufficient benefits. Identify areas for improvement which will reduce financial risk for the organisation and raise the beneficiaries' satisfaction.
Sector-specific
15 competencesadvise on career
Provide personalised help, guidance and information to people in order to make them grow in their careers.
calculate employee benefits
Calculate the benefits which the people connected to the organisation are entitled to, such as employees or retired people, using the information of the person and the interplay between governmental benefits and benefits obtained through for example employment.
communicate with beneficiaries
Communicate with individuals or organisations who are entitled to receive benefits in the form of funds or other rights in order to obtain information on the procedures, to ensure that beneficiaries receive the benefits they are entitled to, and to provide further information.
develop financial products
Take into account the performed financial market research and the organisation's objectives in order to develop and oversee the implementation, promotion, and lifecycle of financial products, such as insurance, mutual funds, bank accounts, stocks, and bonds.
develop pension schemes
Develop plans which provide retirement benefits to individuals, taking into account the financial risks for the organisation providing the benefits and the potential difficulties of implementation.
identify policy breach
Identify instances of non-compliance to set plans and policies in an organisation, and take the appropriate course of action by issuing penalties and outlining the changes which need to be made.
interview people
Interview people in a range of different circumstances.
manage pension funds
Manage the sums of money which individuals or organisations pay across a timespan of many years which will ensure they acquire many benefits in retirement. Ensure the amounts paid are correct and that detailed records are kept.
monitor organisation climate
Monitor the work environment and the behaviour of employees in an organisation to assess how the organisation culture is perceived by the employees and identify the factors which influence behaviour and which may facilitate a positive work environment.
negotiate settlements
Negotiate with insurance companies and insurance claimants in order to facilitate agreement on a settlement which the insurance company has to provide for the claimant, such as covering repair costs for damages, taking into account the appraisal reports and the coverage assessment.
profile people
Create a profile of someone, by outlining this person's characteristics, personality, skills and motives, often by the use of information obtained from an interview or questionnaire.
promote financial products
Inform existing or potential customers about the various financial goods and services that are offered by the company.
review insurance process
Analyse all documentation related to a specific insurance case in order to ensure that the application for insurance or the claims process was handled according to guidelines and regulations, that the case will not pose significant risk to the insurer or whether claims assessment was correct, and to assess the further course of action.
set inclusion policies
Develop and implement plans which aim to create an environment in an organisation which is positive and inclusive of minorities, such as ethnicities, gender identities, and religious minorities.
tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Cross-sector
66 competencesadapt training to labour market
Identify developments in the labour market and recognise their relevance to the training of students.
administer appointments
Accept, schedule and cancel appointments.
advise on conflict management
Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.
advise on government policy compliance
Advise organisations on how they may improve their compliance to the applicable government policies they are required to adhere to, and the necessary steps which need to be taken in order to ensure complete compliance.
advise on organisational culture
Advise organisations on their internal culture and work environment as experienced by employees, and the factors which may influence the behaviour of employees.
advise on risk management
Provide advice on risk management policies and prevention strategies and their implementation, being aware of different kinds of risks to a specific organisation.
advise on social security benefits
Advise citizens on government-regulated benefits they are eligible for, such as unemployment benefits, family benefits, and other social security benefits.
analyse financial risk
Identify and analyse risks that could impact an organisation or individual financially, such as credit and market risks, and propose solutions to cover against those risks.
analyse insurance needs
Gather information about the insurance needs of a client, and give information and advice about all possible insurance options.
analyse insurance risk
Analyse the probability and size of the risk that is to be insured, and estimate the value of the insured property of the client.
apply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
apply strategic thinking
Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.
apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
coach employees
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
conduct workplace audits
Conduct work site audits and inspections in order to ensure compliance with rules and regulations.
coordinate educational programmes
Plan and coordinate educational and public outreach programs such as workshops, tours, lectures and classes.
create a work atmosphere of continuous improvement
Work with management practices such as continuous improvement, preventive maintenance. Pay attention to problem solving and teamwork principles. Empower teams to identify opportunities and then drive the process to improve the results.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
deliver online training
Provide training by using online technologies, adapting the learning materials, using e-learning methods, supporting the trainees and communicating online. Instruct virtual classrooms.
digital
determine salaries
Determine salaries for employees.
develop corporate training programmes
Design, create and review new corporate training programmes to meet the developmental demands of a certain organisation. Analyse the efficiency of these educational modules and apply changes to it if necessary.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
discharge employees
Dismiss employees from their job.
ensure cross-department cooperation
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
ensure information transparency
Ensure that required or requested information is provided clearly and completely, in a manner which does not explicitly withhold information, to the public or requesting parties.
establish collaborative relations
Establish a connection between organisations or individuals which may benefit from communicating with one another in order to facilitate an enduring positive collaborative relationship between both parties.
evaluate employees
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
evaluate performance of organisational collaborators
Evaluate the performance and results of managers and employees considering their efficiency and effectivity at work. Consider personal and professional elements.
gather feedback from employees
Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
handle financial disputes
Handle disputes between individuals or organisations, either public or corporate, which deal with financial matters, accounts, and taxation.
handle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
implement strategic planning
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
investigate social security applications
Investigate the eligibility of citizens applying for social security benefits by examining documents, interviewing the citizen, and researching the related legislation.
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
maintain financial records
Keep track of and finalise all formal documents representing the financial transactions of a business or project.
maintain records of financial transactions
Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
manage corporate training programmes
Monitor and regulate the coaching courses offered to organisations for developing the skills of their employees.
manage employee complaints
Manage and respond to employee complaints, in a correct and polite manner, offering a solution when possible or referring it to an authorized person when necessary.
manage financial risk
Predict and manage financial risks, and identify procedures to avoid or minimise their impact.
manage government policy implementation
Manage the operations of the implementation of new government policies or changes in existing policies on a national or regional level as well as the staff involved in the implementation procedure..
manage stress in the work place
Cope with sources of stress and cross-pressure in one's own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.
manage sub-contract labour
Oversee work and the labourers hired to carry out part or all of the responsibilities of someone else's contract.
monitor developments in field of expertise
Keep up with new research, regulations, and other significant changes, labour market related or otherwise, occurring within the field of specialisation.
monitor legislation developments
Monitor changes in rules, policies and legislation, and identify how they may influence the organisation, existing operations, or a specific case or situation.
obtain financial information
Gather information on securities, market conditions, governmental regulations and the financial situation, goals and needs of clients or companies.
present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
promote education course
Advertise and market the programme or class you teach to potential students and the education organisation where you teach with the aim of maximising registration numbers and allocated budget.
promote human rights
Promote and respect human rights and diversity in light of the physical, psychological, spiritual and social needs of autonomous individuals, taking into account their opinions, beliefs and values, and the international and national codes of ethics, as well as the ethical implications of healthcare provision, ensuring their right to privacy and honouring for the confidentiality of healthcare information.
promote social security programmes
Promote government programmes dealing with the provision of aid to individuals in order to gain support for the development and implementation of social security programmes.
protect employee rights
Assess and handle situations in which the rights set by legislation and corporate policy for employees may be breached and take the appropriate actions in order to protect the employees.
provide advice on breaches of regulation
Advise on preventive and corrective actions; correct any breaches of or non-compliance with legal regulations.
provide information on study programmes
Provide information on the different lessons and fields of study offered by educational institutions such as universities and secondary schools, as well as the study requirements and employment prospects.
provide support in financial calculation
Provide colleagues, clients or other parties with financial support for complex files or calculations.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
respond to enquiries
Respond to enquiries and requests for information from other organisations and members of the public.
set organisational policies
Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
show diplomacy
Deal with people in a sensitive and tactful way.
supervise staff
Oversee the selection, training, performance and motivation of staff.
synthesise financial information
Collect, revise and put together financial information coming from different sources or departments in order to create a document with unified financial accounts or plans.
teach corporate skills
Teach the skills necessary for operating in an organisation to the employees of an institution. Educate them on general or technical skills, ranging from computer skills to interpersonal skills.
trace financial transactions
Observe, track and analyse financial transactions made in companies or in banks. Determine the validity of the transaction and check for suspicious or high-risk transactions in order to avoid mismanagement.
work with virtual learning environments
Incorporate the use of online learning environments and platforms into the process of instruction.
digital
write inspection reports
Write the results and conclusions of the inspection in a clear and intelligible way. Log the inspection's processes such as contact, outcome, and steps taken.