passenger transport regulations
The applicable conventions and regulations governing the provision of passenger transport services.
Road transport division managers maintain control of processes related to vehicles, staff, customers, routes, and contracts.
Competences and skills
32 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesroad transport legislation
The regulations at regional, national, and European level on safety and environmental requirements for road transport operations.
green
Cross-sector
1 competenceroad traffic laws
The rule governing the circulation of vehicles, such as national traffic codes and the rules of the road.
Essential skills and competences 27 competences
Occupation specific
7 competencesanticipate transport demand
Communicate with city services and event organisations to anticipate increases in the demand for transportation in order to maintain customer service standards and avoid disruptions.
develop mobility programmes
Develop new mobility programs and policies and improve existing ones by increasing their effectiveness.
develop passenger outreach strategies
Provide outreach and services to diverse and underserved groups.
evaluate company needs
Analyse, understand and interpret a company's needs to determine the actions to be taken.
manage company fleet
Manage and maintain company fleet by selecting equipment, dispatching units, performing maintenance, and managing costs.
plan road fleet maintenance
Assess the yearly programme for fleet maintenance; execute fleet maintenance activities without disturbing regular operations.
use fleet management system
Use a fleet management software to coordinate and organise the company vehicles from a central point. The software includes several functions such as driver management, vehicle maintenance, vehicle tracking and diagnostics, vehicle financing, speed management, fuel and fitness management, and safety management.
digital
Sector-specific
7 competencesanalyse road traffic patterns
Determine the most efficient road traffic patterns and peak times in order to increase schedule efficiency.
analyse the need for technical resources
Define and make a list of the required resources and equipment based on the technical needs of the production.
coordinate transport fleet
Coordinate and supervise transport fleet in all of its traffic functions; maintain service levels while keeping costs at a minimum.
develop efficiency plans for logistics operations
Elaborate and implement plans in order to increase efficiency and reduce waste during logistics operations.
green
develop urban transport studies
Study the demographic and spatial characteristics of a city in order to develop new mobility plans and strategies.
focus on passengers
Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.
promote the use of sustainable transport
Promote the use of sustainable transport to reduce the carbon footprint and noise and increase safety and efficiency of transport systems. Determine performance regarding the use of sustainable transport, set objectives for promoting the use of sustainable transport and propose environmentally friendly alternatives of transport.
green
Cross-sector
13 competencesaddress problems critically
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
analyse customer service surveys
Analyse results from surveys completed by passengers/customer. Analyse results to identify trends and draw conclusions.
analyse transportation costs
Identify and analyse transportation costs, service levels and availability of equipment. Make recommendations and take preventive/corrective measures.
control financial resources
Monitor and control budgets and financial resources providing capable stewardship in company management.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
exercise stewardship
Exercise stewardship to ensure the efficient and responsible planning and management of resources.
give instructions to staff
Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
maintain relationships with government agencies
Establish and maintain cordial working relationships with peers in different governmental agencies.
make independent operating decisions
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
manage a team
Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
prepare transportation routes
Prepare routes through the addition or subtraction of routes, making changes to route frequency, and changing the service span of routes. Adjusts routes through providing additional running time to routes, adding additional capacity during periods of overcrowding (or reducing capacity during periods of low passenger numbers), and adjusting departure times in response to changes in circumstances along a given route, thereby ensuring efficient use of resources and achievement of customer relations goals.;
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional skills and competences 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencecoordinate transport staff training
Coordinate staff training in relation to modification of routes, schedules, or new procedures they must follow in the course of their duties.
Cross-sector
1 competencemanage budgets
Plan, monitor, report on the budget and prepare set production budgets.