electrical household appliances products
The offered electrical household appliances products, their functionalities, properties and legal and regulatory requirements.
Household appliances repair technicians use electrical equipment to test resistance or voltage and to identify appliances' malfunctions. They repair small and large electrical or gas home appliances such as vacuum cleaners, washing machines, dishwashers, air conditioners and refrigerators.
Competences and skills
41 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesmanufacturer's instructions for electrical household appliances
The manufacturer's instructions needed to install household devices such as washing machines, dishwashers, refrigerators etc.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 14 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesprovide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
repair household appliances
Following the manufacturer's blueprints, perform parts replacement or repair of household devices such as stoves, boilers, washing machines, refrigerators and dish washers.
Cross-sector
12 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
install electrical household appliances
Connect electrical equipment, such as dishwashers, ovens and refrigerators, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning.
lift heavy weights
Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
maintain records of maintenance interventions
Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.
perform maintenance on installed equipment
Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
replace defect components
Remove defective parts and replace them with functioning components.
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use diagnostic tools for electronic repairs
Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.
use repair manuals
Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
Optional skills and competences 25 competences
Occupation specific
1 competencesell household appliances
Sell household appliances such as vacuum cleaners, washing machines, dishwashers, air conditioners and refrigerators. Provide advice on purchasing decisions and try to meet customers wishes. Process payments.
Sector-specific
8 competencesadvise on electrical household appliances' installation
Provide customers with detailed advice on the installation, correct use and maintenance of electrical household equipment, such as washing machines, dryers, and dishwashers.
explain features of electrical household appliances
Present and explain the characteristics and features of household equipment such as refrigerators, washing machines and vacuum cleaners. Explain brand differentiation, performance and durability.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
manage a small-to-medium business
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
report to the team leader
Keep the team leader informed on current and emerging issues.
sell service contracts for electrical household appliances
Sell contracts for repair and maintenance services of newly sold electrical devices such as washing machines and refrigerators.
Cross-sector
16 competencesadminister appointments
Accept, schedule and cancel appointments.
apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
drive vehicles
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
make independent operating decisions
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
negotiate supplier arrangements
Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
perform services in a flexible manner
Adapt service approach when circumstances change.
prepare warranty documents for electrical household appliances
Compose warranty forms for electrical household equipment sold to customers.
solve technical problems
Identify technical problems when operating devices and using digital environments, and solve them (from trouble-shooting to solving more complex problems).
digCompdigital
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
work in shifts
Work in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week.