Android (mobile operating systems)
The system software Android consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
digital
Mobile phone repair technicians run tests to assess the mobile phones' functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.
Competences and skills
47 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesBlackBerry
The system software BlackBerry consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
digital
iOS
The system software iOS consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
digital
mobile device software frameworks
The API (Application Program Interfaces), such as Android, iOS, windows phone which enables programmers to quickly and easily write applications for mobile devices.
digital
mobile operating systems
The features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.
digital
Cross-sector
1 competenceelectronics
The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications.
digital
Essential skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesdisassemble mobile devices
Deconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.
digital
- Scope note
- It includes mobile phones and tablets.
handle warranty for digital equipment
Provide internal customers with warranty documentation used for digital equipment.
operate two-way radio systems
Use radios that can receive and transmit sound signals in order to communicate with similar radios on the same frequency such as mobile phones and walkie talkies.
digital
provide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
Cross-sector
11 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
maintain records of maintenance interventions
Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.
perform test run
Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
repair mobile devices
Replace parts and repair faults of mobile phones, tablets and other small mobile devices.
digital
troubleshoot
Identify operating problems, decide what to do about it and report accordingly.
use precision tools
Use electronic, mechanical, electric, or optical precision tools, such as drilling machines, grinders, gear cutters and milling machines to boost accuracy while machining products.
use repair manuals
Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
Optional knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competenceshardware components suppliers
The suppliers who can deliver the required hardware components.
mobile device management
The methods for managing the use of mobile devices within an organisation, while ensuring security.
digital
software components suppliers
The suppliers who can deliver the required software components.
digital
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 23 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
9 competencesassist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
implement a firewall
Download, install and update a network security system designed to prevent unauthorized access to a private network.
digital
implement a virtual private network
Create an encrypted connection between private networks, such as different local networks of a company, over the internet to ensure that only authorized users can access it and that the data cannot be intercepted.
digital
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
manage a small-to-medium business
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
report to the team leader
Keep the team leader informed on current and emerging issues.
sell telecommunication products
Sell telecommunication equipment and services such as cell phones, desktop computers and laptops, cabling, and internet access and security.
Cross-sector
14 competencesadminister appointments
Accept, schedule and cancel appointments.
apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
drive vehicles
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
install software
Install machine-readable instructions, such as computer programs, in order to direct the computer's processor to perform a certain set of actions.
digital
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
make independent operating decisions
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
negotiate supplier arrangements
Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
perform services in a flexible manner
Adapt service approach when circumstances change.
work in shifts
Work in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week.