Fuel station managers assume responsibility for activities and staff in a fuel station.
No competences in this bucket.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
Types of fuel available on the market such as petrol, diesel, bio-fuel, etc.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
Monitor fuel prices on a daily basis and adjust whenever necessary. Ensure compliance to company procedures.
Report fuel transactions and supplies purchases. Operate computerised cash registers. Process credit card transactions and cash purchases. Compose balance sheets. Operate cash drawers and carry out cash deposits.
Schedule and direct the daily activities in a fuel station.
Refill fuel tanks in exchange for money.
Supervise employees activities on operating the fuel pumps and ensure the safety of their operations.
Enforce fuel storage regulations, in accordance with governmental and environmental policies and regulations.
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Submit fuel orders in time. Make sure fuel is delivered before reserves are depleted.
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Oversee fuel deliveries to service station.
Ensure that sale prices and promotions are passed through the register as they should.
Prepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.
Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Adhere to standards of hygiene and safety established by respective authorities.
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
Plan, monitor, report on the budget and prepare set production budgets.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Ensure all employees are providing excellent customer service in accordance to company policy.
Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
No competences in this bucket.
The procedure and appropriate equipment necessary for proper wash and polish of different types of cars.
The characteristics of fuel distribution systems and components such as pipeline systems, valves, pumps, filters, and fuel monitors.
Make up work schedules and assign tasks to staff members in a service station; guarantee a swift customer service; monitor activity planning and manage priorities.
Calculate daily fuel sales from fuel pumps; read and compare meter data.
Order and store car maintenance supplies such as lubricants, filters and gases.
No competences in this bucket.