human dynamics as part of hospitality security
The characteristics of human behaviour and human interaction and dynamics to ensure their security in hospitality establishment.
Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.
Competences and skills
33 ESCO relationsEssential knowledge 2 competences
Occupation specific
1 competenceSector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencelegal use-of-force
The characteristics of the use-of-force, which is a legal doctrine employed by police and army forces, to regulate acts of violence during interventions. Use-of-force is ought to balance security needs with ethical concerns for the rights and well-being of intruders or suspects.
Essential skills and competences 19 competences
Occupation specific
1 competencedeal with unforeseen incidents in hospitality
Handle unexpected incidents following the appropriate protocol by solving, organising, reporting and documenting them.
- Scope note
- Incidents might include injuries, theft or damage of property, fire, bomb threats, hostage taking...
Sector-specific
1 competenceensure hotel security
Guarantee the security of guests and the premises by monitoring the different hotel zones.
Cross-sector
17 competencescomply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
detain offenders
Keep back offenders and trespassers in a certain area.
detect drug abuse
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.
ensure cross-department cooperation
Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
handle surveillance equipment
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
maintain incident reporting records
Keep a system for recording details of unusual events that occur at the facility, such as job-related injuries.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans.
manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
manage outsourced security
Oversee and regularly review external security provision.
manage security equipment
Oversee and conduct inventory of security tools and equipment.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
monitor work for special events
Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.
perform internal investigations
Seek advice and collaborate with union officials responsible for topics that are relevant to you and your business or your work.
protect important clients
Keep clients safe who have extraordinary level of risk by organising and providing the relevant security.
undertake employee screening
Screen employees by compiling criminal records, commercial records and financial records of an individual.
Optional skills and competences 12 competences
Occupation specific
1 competenceset standards for handling valuables
Fix standards for the storage and handling of guests' valuables.
Sector-specific
2 competencesprocure hospitality products
Acquire goods or services from an outside external source.
tend to clients' personal items
Make sure that clients' personal belongings, such as jewellery, personal documents, CDs and shoes, are properly stored, maintained and returned, according to its value and in line with organisational procedures.
Cross-sector
9 competencesassist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
develop working procedures
Create standardised series of actions of a certain order to support the organisation.
ensure protection of car parking
Guarantee protection, safety and security of parked cars.
ensure the privacy of guests
Develop methods and strategies to ensure maximum customer privacy.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
plan medium to long term objectives
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
plan shifts of employees
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
set payment handling strategies
Fix payment methods for services and goods such as cash, cheques, credit cards, bank transfers, traveller's cheques and money orders. Develop and implement strategies to prevent credit card fraud.