casino game rules
The rules and principles that govern the different games played within a casino.
Casino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all gaming rules are followed, and monitor compliance with regulatory requirements, responsible for implementing the operational objectives of the business.
Competences and skills
23 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescasino policies
The policies and requirements that govern the activities of a casino.
company policies
The set of rules that govern the activity of a company.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 10 competences
Occupation specific
2 competencesmanage casino
Pro-actively manage all aspects of the casino operation with special emphasis upon the delivery of effective and efficient gaming performance. Maximise turnover and margin opportunities on all gaming offers, including electronic gaming by deploying all available resources effectively.
manage casino facilities
Manage opportunities for cost and process efficiencies in relation to the maintenance, cleaning, security, administration and other peripheral functions within the casino
Sector-specific
5 competencesensure legal gaming
Monitor gaming operations to ensure that juridical regulations and house rules are respected at all times.
follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
follow safety precautions in a gaming room
Follow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.
monitor casino finances
Monitor and review the finances and betting accounts of a casino.
monitor gaming room
Pay close attention to the gaming room and notice details to make sure operations run smoothly and that security is ensured.
Cross-sector
3 competencesapply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
manage a team
Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.
perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceassertiveness
The attitude to stand up for yourself and be treated with respect without upsetting others, being aggressive, rude or submissive.
Cross-sector
1 competencequality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Optional skills and competences 8 competences
Occupation specific
1 competenceestablish gaming policies
Establish rules and policies on issues such as the type of gambling offered and the odds, the extension of credit, or the serving of food and drinks.
Sector-specific
5 competenceshandle game complaints
Resolve complaints regarding gaming operations.
maintain gaming equipment
Maintenance of gaming tools, equipment and supplies.
report gaming incidents
Report accordingly about incidents during gambling, betting and lottery games.
schedule gaming tables
Schedule use of casino gaming tables and staff working schemes.
supervise casino staff
Observe, supervise and schedule the daily tasks of casino employees.
Cross-sector
2 competencescommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
evaluate employees
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.