customs regulations for passengers
The customs regulations applicable to passengers. The official documents and declaration forms required from different kinds of passengers and for different types of items and goods.
Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
Competences and skills
25 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencespassenger transport regulations
The applicable conventions and regulations governing the provision of passenger transport services.
railway framework legislation
The legislative framework governing the different aspects of railway transport, including licensing of railway undertakings, railway infrastructure capacity, railway safety and the legislation that applies to the field of cross-border freight transit.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 20 competences
Occupation specific
1 competenceresearch passenger needs
Conduct research and investigations in order to identify and classify the needs and desires of passengers; enhance non-aviation related revenues from restaurant and retail offerings in the airport.
Sector-specific
15 competencesanswer questions about the train transport service
Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web services, etc.
assist disable passengers
Use appropriate safety procedures to operate lifts and secure wheelchairs and other assistive devices while assisting physically disabled travellers.
assist passengers
Provide help to people getting in and out of their car or any other transportation vehicle, by opening doors, provide physical support or hold belongings. Keep safety measures and procedures in mind.
- Scope note
- This skill applies to any kind of assistance that may be provided to passengers including but not limited to opening doors of the transportation vehicle or assist with belongings.
assist passengers in emergency situations
Assist train passengers in emergency situations, following specific procedures to ensure their safety; minimise the damage that unexpected situations may cause.
assist passengers with timetable information
Listen to railway travellers and respond to their enquiries related to train times; read timetables to assist travellers with the planning of a trip. Identify in a timetable when a particular train service is scheduled to depart and arrive at its destination.
check carriages
Check train carriages to ensure cleanliness before the start of a train journey. Ensure that on-board services and entertainment (if any) are functioning as required.
communicate clearly with passengers
Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.
communicate reports provided by passengers
Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.
ensure passenger comfort
Ensure the safety and comfort of train passengers; help passengers to get on and off the train using any mechanical aids as necessary. Respond to passengers requests and pursue maximum customer satisfaction.
focus on passengers
Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.
monitor customer inquiries
Process questions and requests from customers; provide clear information about imported and exported products.
operate railway communication systems
Operate railway communication systems. Make announcements over the public address system or communicate with central train administration.
provide information to passengers
Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.
sell train tickets
Sell train tickets to railway travellers, taking into account destinations, schedules, and discounts available. Accurately check the validity of a range of tickets.
supervise movement of passengers
Oversee embarking and disembarking of travellers; ensure that safety regulations are followed according to specifications.
Cross-sector
4 competenceshandle petty cash
Handle petty cash for minor expenses and transactions required for the daily running of a business.
handle stressful situations in the work place
Deal with and manage highly stressful situations in the workplace by following adequate procedures, communicating in a quiet and effective manner, and remaining level-headed when taking decisions.
manage the customer experience
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
Optional skills and competences 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
2 competencesact reliably
Proceed in a way that one can be relied on or depended on.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.