assist at check-in
Help guests and visitors with their check-in and show them their accommodation.
Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.
Competences and skills
19 ESCO relationsEssential skills and competences 10 competences
Occupation specific
1 competenceSector-specific
4 competencesexplain features in accommodation venue
Clarify guests' accommodation facilities and demonstrate and show how to use them.
handle guest luggage
Manage, pack, unpack and store guest luggage on request.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Cross-sector
5 competencescomply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
greet guests
Welcome guests in a friendly manner in a certain place.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
run errands on behalf of customers
Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.
Optional skills and competences 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesimplement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
oversee guest laundry service
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
serve beverages
Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
- Scope note
- Does not include drinks which take a more involved preparation, such as specialised coffee, other hot drinks, mixed drinks, and beers served in a glass.
take room service orders
Accept room service orders and redirect them to the responsible employees.
- Scope note
- This might include delivering the orders itself.
Cross-sector
4 competencesassist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
ensure the privacy of guests
Develop methods and strategies to ensure maximum customer privacy.
handle delivered packages
Administer delivered packages and ensure that they reach their destination on time.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.