company policies
The set of rules that govern the activity of a company.
Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement production schedules, hire and train workers and monitor the production quality levels.
Competences and skills
35 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
2 competencescounselling methods
Counselling techniques used in different settings and with various groups and individuals, especially concerning methods of supervision and mediation in the counselling process.
quality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Essential skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencemanage customer service
Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
Cross-sector
14 competencesanalyse goal progress
Analyse the steps which have been taken in order to reach the organisation's goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
evaluate employees work
Evaluate the need for labour for the work ahead. Evaluate the performance of the team of workers and inform superiors. Encourage and support the employees in learning, teach them techniques and check the application to ensure product quality and labour productivity.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage health and safety standards
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
manage workflow processes
Develop, document and implement traffic and workflow processes across the company for different functions. Liaise with several departments and services such as account management and the creative director to plan and resource work.
meet deadlines
Ensure operative processes are finished at a previously agreed-upon time.
oversee quality control
Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
plan shifts of employees
Plans shifts of employees to ensure completion of all customer orders and satisfactory completion of the production plan.
provide customer follow-up
Provide customers with cordial, prompt communication to accept orders, notify them in the event of shipment issues, and provide quick resolutions.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
supervise crew
Supervise and observe the behaviour of employees.
supervise staff
Oversee the selection, training, performance and motivation of staff.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Optional skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesinspect dry cleaning materials
Check which items are suitable or unsuitable for dry-cleaning by interpreting care labels and decide which dry cleaning processes may be required.
manage inventory
Control product inventory in balance of availability and storage costs.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
Cross-sector
13 competencesadapt production levels
Adapt current production levels and strive to improve the current production rates looking for economic gains and margins. Negotiate improvement with sales, dispatch and distribution departments.
assess employees' capability levels
Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.
discharge employees
Dismiss employees from their job.
evaluate employees
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
evaluate garment quality
Evaluating stitching, construction, attachments, fasteners, embellishments, shading within the garment; evaluating pattern continuity-, matching; evaluating tapes and linings.
fix meetings
Fix and schedule professional appointments or meetings for clients or superiors.
gather feedback from employees
Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
manage accounts
Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are being made.
manage profitability
Regularly review sales and profit performance.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
satisfy customers
Communicate with customers and make them feel satisfied.