financial capability
Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
Rental managers supervise the activities of a rental office or station and its staff.
Competences and skills
35 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 20 competences
Occupation specific
3 competencesanalyse marketplace competition in rental industry
Stay informed about the activities and competitive advantages of the competitors in the rental industry.
perform acquisition of vehicles
Acquire the proper amount of vehicles for the shop from the dealership. Deal with the involved paperwork.
use rental management software
Use rental management software to monitor aspects of the business such as finances, rentals, and bills.
digital
Sector-specific
4 competencesmanage vehicle inventory
Possess an overview of the vehicle fleet of a company in order to determine what vehicles are available and suitable for the provision of transport services.
produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
prospect new customers
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
use mathematical tools for managing vehicles
Use mathematical tools and electronic equipment for managing activities with the vehicles and customers, and performing routine operations that deal with numeracy and calculations.
Cross-sector
13 competencescontrol of expenses
Monitor and maintain effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
follow company standards
Lead and manage according to the organisation's code of conduct.
forecast products' demand
Collect, analyse and calculate the demand of products and services based on reports and purchasing activity of customers.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
manage financial risk
Predict and manage financial risks, and identify procedures to avoid or minimise their impact.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Optional knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencescar controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
commercial law
The legal regulations that govern a specific commercial activity.
Cross-sector
5 competencescompetition law
The legal regulations that maintain market competition by regulating anti-competitive behaviour of companies and organisations.
contract law
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
employment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Optional skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesbuild rapport with people from different cultural backgrounds
Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.
handle rental overdues
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
Cross-sector
5 competencescheck vehicle damage
Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.
ensure quality assurance standards for vehicles
Implement and monitor the maintenance, repair and/or recondition of vehicles ensuring all quality assurance standards are met.
maintain vehicle service
Monitor the health of vehicles and take measures to optimise service and execute repairs. Communicate with service workshop and dealers.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.