jewellery processes
Materials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.
Jewellery repairers use specialised hand tools to carry out adjustments and repairs to all types of jewellery pieces. They resize rings or necklaces, reset gems, and repair broken jewellery parts. Jewellery repairers identify the suitable precious metals to be used as replacements, solder and smooth joints. They clean and polish the repaired pieces to be returned to the customer.
Competences and skills
37 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competenceprecious metals
Types of rare metal that occur naturally and have a high economic value.
Essential skills and competences 13 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencesadjust jewellery
Reshape, re-size and polish jewellery mountings. Customise jewellery according to customers' wishes.
clean jewellery pieces
Clean and polish metal items and pieces of jewellery; handle mechanical jewellery-making tools such as polishing wheels.
heat jewellery metals
Heat, melt and shape metals for jewellery making.
mount stones in jewels
Mount gemstones in pieces of jewellery closely following design specifications. Place, set and mount gemstones and metal parts.
provide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
repair jewellery
Make jewellery repairs, such as enlarging or reducing ring sizes, soldering pieces of jewellery back together, and replacing broken or worn-out clasps and mountings.
use jewellery equipment
Handle, modify, or repair jewellery-making equipment such as jigs, fixtures, and hand tools such as scrapers, cutters, gougers, and shapers.
Cross-sector
6 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
assemble jewellery parts
Assemble and thread different jewellery parts together such as pearls, locks, wire, and chains by soldering, clamping, welding or lacing the materials.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
maintain records of maintenance interventions
Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competencecultured pearls
The process of creating pearls by inserting a piece of tissue in the centre of the oyster to help create pearls under controlled conditions, instead of the accidentally occurring natural pearls.
Optional skills and competences 21 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
12 competencesbuild jewellery models
Construct preliminary jewel models using wax, plaster or clay. Create sample castings in moulds.
create jewellery
Create pieces of jewellery using precious materials such as silver and gold.
develop jewellery designs
Develop new jewellery designs and products, and modify existing designs.
engrave patterns
Engrave and print designs and patterns onto a variety of surfaces.
handle jewellery and watches insurance claims
Provide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
manage a small-to-medium business
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
select gems for jewellery
Select and purchase gems to use in jewellery pieces and designs.
select metals for jewellery
Select and purchase precious metals and alloys to use in jewellery pieces
trade in jewellery
Buy and sell jewellery, or serve as an intermediate between potential buyers and sellers.
Cross-sector
9 competencesadminister appointments
Accept, schedule and cancel appointments.
advise customers on jewellery and watches
Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer's needs and preferences.
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
negotiate supplier arrangements
Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
use repair manuals
Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.