club host/club hostess

assist customers

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Usage Competence references ESCO source

assist VIP guests

Help VIP-guests with their personal orders and requests.

Usage Competence references ESCO source

enforce regulations of selling alcoholic beverages to minors

Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.

Usage Competence references ESCO source

maintain relationship with customers

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

Usage Competence references ESCO source

assist guest departure

Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.

Usage Competence references ESCO source

deal with aggressive behaviour

Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

Usage Competence references ESCO source

greet guests

Welcome guests in a friendly manner in a certain place.

Usage Competence references ESCO source

handle customer complaints

Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.

Usage Competence references ESCO source

handle veterinary emergencies

Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.

Usage Competence references ESCO source

maintain customer service

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Scope note

Might include keeping the customers informed about the current status of their orders or waiting times.

Usage Competence references ESCO source

monitor guest access

Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

Usage Competence references ESCO source

beverage products

The offered beverage products, their functionalities, properties and legal and regulatory requirements.

Usage Competence references ESCO source

alcoholic beverage products

The origin and composition of alcoholic beverages and cocktails, the way to match them with food and the way they have to be poured.

Usage Competence references ESCO source

assist at check-in

Help guests and visitors with their check-in and show them their accommodation.

Usage Competence references ESCO source

advise guests on menus for special events

Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.

Usage Competence references ESCO source

arrange tables

Organise and dress tables to accommodate special events.

Usage Competence references ESCO source

check tickets at venue entry

Ensure that all guests have valid tickets for the specific venue or show and report on irregularities.

Usage Competence references ESCO source

prepare alcoholic beverages

Make and serve alcoholic beverages according to the customer's wants.

Usage Competence references ESCO source

prepare mixed beverages

Make a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.

Usage Competence references ESCO source

serve beverages

Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.

Scope note

Does not include drinks which take a more involved preparation, such as specialised coffee, other hot drinks, mixed drinks, and beers served in a glass.

Usage Competence references ESCO source

take food and beverage orders from customers

Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.

Usage Competence references ESCO source

tend to guests with special needs

Ensure that disabled guests have access to the venue.

Usage Competence references ESCO source

accommodate special seating

Give requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.

Usage Competence references ESCO source

clean surfaces

Disinfect surfaces in accordance with sanitary standards.

Scope note

Including walls, floors, tables, kitchen and service equipment

Usage Competence references ESCO source

control crowd

Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd's behaviour and responding to suspicious and violent behaviour.

Usage Competence references ESCO source

devise special promotions

Plan and invent promotion activities to stimulate sales

Usage Competence references ESCO source

handle cash flow

Handle the movement of money into or out of a business, project, or financial product. Take bets, pay out winnings and manage the cash flow.

Usage Competence references ESCO source

process reservations

Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.

Scope note

Includes reservations in restaurants, excludes booking of accommodation or transportation.

Usage Competence references ESCO source