data protection
The principles, ethical issues, regulations and protocols of data protection.
digital
Lottery operators run the day-to-day functions of lotteries. They verify and enter data into the system, prepare reports and assist the forwarding of company equipment. They operate the communication tools used.
Competences and skills
20 ESCO relationsEssential knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesgames rules
Set of principles and rules that govern a game.
legal standards in gambling
The legal requirements, rules and limitations in gambling and betting activities.
lottery company policies
The rules and policies of a company involved in the lottery business.
responsible gambling
The proper behaviour when participating in a gambling game such as how to be aware of others people's reactions and why people act and react as they do.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesfollow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
maintain lottery equipment
Manage lottery equipments (mechanics and electronics) and monitor selling procedures.
solve problems in gambling through digital means
Use ICT resources, tools and competence in order to solve gambling, betting and lottery problems such as game operation problems.
digital
Cross-sector
1 competencecommunicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Optional knowledge 3 competences
Occupation specific
1 competencegambling games
The types, characteristics and rules of betting and gambling games.
Sector-specific
1 competencelottery equipment
Lottery matrices and betting systems where bets are placed together in a pool.
Cross-sector
1 competencequality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Optional skills and competences 8 competences
Occupation specific
3 competencesannounce bingo numbers
Call out the bingo numbers during the game to the audience in a clear and understandable manner.
manage lottery operations
Manage all lottery activities to ensure that operations are conducted properly. Note procedure problems and ensure that all lottery activities run according to the law and the organisation's rules. Ensure the financing of lottery prices and implement action plans to ensure the lottery organisation's sustainability.
supervise betting shop staff
Observe, supervise and schedule the daily tasks of betting shop employees.
Sector-specific
3 competencesanalyse gambling data
Analyse relevant data points collected during gambling, betting or lottery activities. Process the data to obtain conclusions useful for the efficient running of the betting or lottery operation.
digital
create gambling games concepts
Imagine the concepts to be used in creating a gambling, betting and lottery game.
identify indicators of problem gambling
Recognise and react adequately to signs of problem gambling, such as obsession, undue persistence in the face of mounting losses, irrational behaviour, and borrowing money.
Cross-sector
2 competencesmaintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
present reports
Display results, statistics and conclusions to an audience in a transparent and straightforward way.