cosmetics
The various types of substances used to enhance the appearance of the human body.
Beauty salon attendants schedule clients' appointments, greet clients on the premises, give detailed information on the salon's services and treatments and gather clients' complaints. They clean the salon regularly and ensure all products are in stock and well deposited. Beauty salon attendants take payments from clients and may sell various beauty products.
Competences and skills
33 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competencequality standards
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Essential skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesclean toilet facilities
Clean the toilets and wipe the sinks, mirrors and cubicle furniture according to the required standards, providing special attention to details.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
restock toilet facilities' supplies
Make sure that toilet supplies such as soap and toilet paper are always available for customer use.
use laser therapy for skin conditions
Apply laser treatments to remove undesirable body hairs, to lighten or eradicate pigmented lesions, or to remove tattoos.
Cross-sector
10 competencesadminister appointments
Accept, schedule and cancel appointments.
apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
clean building floors
Clean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.
ensure sanitation
Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.
greet guests
Welcome guests in a friendly manner in a certain place.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain personal hygiene standards
Preserve impeccable personal hygiene standards and have a tidy appearance.
maintain work area cleanliness
Keep the working area and equipment clean and orderly.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Optional skills and competences 16 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesallocate locker space
Provide clients with locker rooms and locker keys to secure their belongings in the facility, keeping track of the available space left.
collect items for laundry service
Collect the dirty pieces of clothing or other linen within the facility and send them to the laundry service.
issue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
offer free samples of cosmetics
Distribute to the public samples of various cosmetic products you are promoting so that prospective clients can test them and then buy them.
recommend cosmetics to customers
Recommend and provide advice on cosmetic products based on the customer's personal preferences and needs and on the different product types and brands available.
Cross-sector
10 competencesadvise customers on usage of cosmetics
Provide advice to customers on how to apply various cosmetic products such as lotions, powders, nail polish or creams.
assist guest departure
Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
manage cleaning activities
Oversee cleaning activities undertaken by employees.
manage emergency evacuation plans
Monitor quick and safe emergency evacuation plans.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
sell cosmetics
Sell a variety of cosmetic products such as lotions, soaps, lip sticks, hair removers, perfumes, tooth pastes, face masks, nail polisher and deodorants.