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ESCO occupation

human resources officer

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Human resources officers develop and implement strategies that help their employers select and retain appropriately qualified staff within that business sector. They recruit staff, prepare job advertisements, interview and short-list people, negotiate with employment agencies, and set up working conditions. Human resources officers also administer the payroll, review salaries and advise on remuneration benefits and employment law. They arrange for training opportunities to enhance employees' performance.

2423.3 ISCO 2423 ESCO source
Competences
48
Groups
4
Essential
21
Optional
27

Competences and skills

48 ESCO relations
Essential knowledge 4 competences

Occupation specific

1 competence
talent management strategies

The ways right talents are selected for a company and their growth paths are optimized in line with company objectives. They aim towards best recruiting and retaining talented employees, improving their skills, and incentivising them to achieve high performance.

ESCO source

Sector-specific

0 competences

No competences in this bucket.

Cross-sector

3 competences
employment law

The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.

ESCO source
job market offers

Job opportunities available on the labour market, depending on the economic field concerned.

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labour legislation

Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.

ESCO source
Essential skills and competences 17 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

4 competences
hire human resources

Manage the process of hiring human resources, from identifying potential candidates to assessing the adequacy of their profiles to the vacancy.

ESCO source
interview people

Interview people in a range of different circumstances.

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negotiate employment agreements

Find agreements between employers and potential employees on salary, working conditions and non-statutory benefits.

ESCO source
profile people

Create a profile of someone, by outlining this person's characteristics, personality, skills and motives, often by the use of information obtained from an interview or questionnaire.

ESCO source

Cross-sector

13 competences
apply company policies

Apply the principles and rules that govern the activities and processes of an organisation.

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assess character

Assess how a certain person will react, verbally or physically, in a specific situation or to a specific happening.

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build trust

Express intentions and behaviour in a coherent and transparent manner, inviting reciprocity and establishing the grounds for a trusting and reliable connection between people and teams.

ESCO source
develop professional network

Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.

Scope note
This includes the development of social relationships with patients and customers.
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document interviews

Record, write, and capture answers and information collected during interviews for processing and analysis using shorthand or technical equipment.

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fix meetings

Fix and schedule professional appointments or meetings for clients or superiors.

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identify with the company's goals

Act for the benefit of the company and for the achievement of its targets.

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listen actively

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

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manage payroll

Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.

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observe confidentiality

Observe the set of rules establishing the nondisclosure of information except to another authorised person.

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recruit employees

Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.

Scope note
It may include recruiting volunteers.
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use communication techniques

Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.

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write work-related reports

Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.

ESCO source
Optional knowledge 5 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

0 competences

No competences in this bucket.

Cross-sector

5 competences
advertising techniques

The communication strategies intended to persuade or encourage an audience, and the different media which are used to achieve this goal.

ESCO source
business communication

The process of effectively communicating within the workplace and to external bodies to achieve organisational goals.

ESCO source
human resource management

The function in an organisation concerned with the recruitment of employees and the optimisation of employee performance.

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human resources department processes

The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.

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personal reflection techniques based on feedback

Self-evaluation and reflection processes based on 360-degree feedback from subordinates, colleagues, and supervisors that support personal and professional growth.

ESCO source
Optional skills and competences 22 competences

Occupation specific

0 competences

No competences in this bucket.

Sector-specific

4 competences
develop employee retention programs

Plan, develop, and implement programs aimed at keeping the satisfaction of the employees in the best levels. Consequently, assuring the loyalty of employees.

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give advice on personal matters

Advise people on love and marriage issues, business and job opportunities, health or other personal aspects.

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mentor individual employees

Mentor and support individual employees with regard to identified training needs.

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negotiate with employment agencies

Establish arrangements with employment agencies to organise recruiting activities. Maintain communication with these agencies in order to ensure efficient and productive recruitment with high potential candidates as an outcome.

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Cross-sector

18 competences
administer appointments

Accept, schedule and cancel appointments.

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apply knowledge of human behaviour

Practice principles related to group behaviour, trends in society, and influence of societal dynamics.

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apply social media marketing

Employ website traffic of social media such as Facebook and Twitter to generate attention and participation of existing and potential customers through discussion forums, web logs, microblogging and social communities for gaining a quick overview or insight into topics and opinions in the social web and handle inbound leads or inquiries.

digital
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assist employee health programmes

Support and provide assistance to health and safety staff in implementing programmes targeted at the health and well-being of employees.

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coach employees

Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.

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communicate by telephone

Liaise via telephone by making and answering calls in a timely, professional and polite manner.

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determine salaries

Determine salaries for employees.

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ensure gender equality in the workplace

Deliver a fair and transparent strategy focussed on maintaining equality with regard to matters of promotion, pay, training opportunities, flexible working and family support. Adopt gender equality objectives and monitor and evaluate the implementation of gender equality practices in the workplace.

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evaluate training

Assess the realisation of the training's learning outcomes and goals, the quality of teaching, and give transparent feedback to the trainers and trainees.

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gather feedback from employees

Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.

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identify necessary human resources

Determine the number of employees needed for the realisation of a project and their allocation in the creation, production, communication or administration team.

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manage budgets

Plan, monitor, report on the budget and prepare set production budgets.

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monitor company policy

Monitor the company's policy and propose improvements to the company.

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organise staff assessment

Organising the overall assessment process of the staff.

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organise training

Make the necessary preparations to conduct a training session. Provide equipment, supplies and exercise materials. Ensure the training runs smoothly.

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promote human rights

Promote and respect human rights and diversity in light of the physical, psychological, spiritual and social needs of autonomous individuals, taking into account their opinions, beliefs and values, and the international and national codes of ethics, as well as the ethical implications of healthcare provision, ensuring their right to privacy and honouring for the confidentiality of healthcare information.

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support employability of people with disabilities

Ensure employment opportunities for people with disabilities by making appropriate adjustments to accommodate within reason in line with national legislation and policies on accessibility. Ensure their full integration into the work environment by promoting a culture of acceptance within the organisation and fighting potential stereotypes and prejudices.

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train employees

Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

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