characteristics of products
The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Competences and skills
56 ESCO relationsEssential knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencescharacteristics of services
The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
sales promotion techniques
The techniques used to persuade customers to purchase a product or a service.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 24 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
12 competencescontact customers
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
demonstrate motivation for sales
Show incentives that drive someone to reach sales goals and business targets.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
implement customer follow-up
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
implement sales strategies
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
keep records on sales
Keep records of the activities of the sales of products and services, tracking which products and services were sold when and maintaining customer records, in order to facilitate improvements in the sales department.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
produce sales reports
Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
prospect new customers
Initiate activities in order to attract new and interesting customers. Ask for recommendations and references, find places where potential customers can be located.
record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
supervise sales activities
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.
Cross-sector
12 competencesanswer requests for quotation
Make up prices and documents for the products that customers may purchase.
apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
ensure client orientation
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
ensure compliance with legal requirements
Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
implement marketing strategies
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
keep records of customer interaction
Recording details of inquiries, comments and complaints received from customers, as well as actions to be taken.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
use customer relationship management software
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
digital
Optional knowledge 23 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
19 competencesagricultural equipment
The offered agricultural machinery and equipment products, their functionalities, properties and legal and regulatory requirements.
chemical products
The offered chemical products, their functionalities, properties and legal and regulatory requirements.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
e-procurement
The functioning and methods used to manage electronic purchases.
digital
electronic and telecommunication equipment
The offered electronic and telecommunication equipment and products, their functionalities, properties and legal and regulatory requirements.
digital
electronic business
Any business process that is implemented through a computer-mediated network. Mainly, it concerns the use of the Web, Internet, intranets to conduct businesses. It deals with, among others, business processes such as customer relation management, and supply chain management.
digital
hardware, plumbing and heating equipment products
The offered hardware, plumbing and heating equipment products, their functionalities, properties and legal and regulatory requirements.
ICT software specifications
The characteristics, use and operations of various software products such as computer programmes and application software.
digital
industrial tools
The tools and equipment used for industrial purposes, both power and hand tools, and their various uses.
international commercial transactions rules
Pre-defined commercial terms used in international commercial transactions which stipulate clear tasks, costs and risks associated with the delivery of goods and services.
machinery products
The offered machinery products their functionalities, properties and legal and regulatory requirements.
market pricing
Price volatility according to market and price elasticity, and the factors which influence pricing trends and changes in the market in the long and short term.
mining, construction and civil engineering machinery products
The offered mining, construction and civil engineering machinery products, their functionalities, properties and legal and regulatory requirements.
office equipment
The offered office machinery and equipment products, its functionalities, properties and legal and regulatory requirements.
sales activities
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
sales strategies
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
textile industry machinery products
The offered textile industry machinery products, their functionalities, properties and legal and regulatory requirements.
types of aircraft
The various types of aircraft, their functionalities, properties and legal and regulatory requirements.
types of maritime vessels
Various types of maritime vessels such as container ships, passenger ships and fishing vessels, and their characteristics and specifications, security, technical, and maintenance requirements.
Cross-sector
4 competencesconsumer protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
credit card payments
The methods involving payment done through credit cards.
electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
digital
multimedia systems
The methods, procedures and techniques pertaining to the operation of multimedia systems, usually a combination of software and hardware, presenting various types of media such as video and audio.
digital
Optional skills and competences 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceissue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Cross-sector
4 competencesaddress problems critically
Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
perform customers’ needs analysis
Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research