company policies
The set of rules that govern the activity of a company.
Foreign language correspondence clerks read and reply to a company's correspondence in foreign languages. They also perform clerical duties.
Competences and skills
26 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
2 competencesgrammar
The set of structural rules governing the composition of clauses, phrases, and words in any given natural language.
spelling
The rules concerning the way words are spelled.
Essential skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
7 competencesapply grammar and spelling rules
Apply the rules of spelling and grammar and ensure consistency throughout texts.
communicate commercial and technical issues in foreign languages
Speak one or more foreign languages in order to communicate commercial and technical issues with various suppliers and clients.
ensure proper document management
Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are not used.
master language rules
Master the techniques and practices of the languages to be translated. This includes both your own native language, as well as foreign languages. Be familiar with applicable standards and rules and identify the proper expressions and words to use.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
translate foreign language
Translate words, sentences, and concepts from a foreign language into your mother tongue or another foreign language.
translate language concepts
Translate one language into another language. Match words and expressions with their corresponding brothers in other languages, while making sure that the message and nuances of the original text are preserved.
Optional skills and competences 16 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesfile documents
Create a filing system. Write a document catalogue. Label documents etc.
digital
handle mail
Handle mail considering data protection issues, health and safety requirements, and specifications of different kinds of mail.
use an application-specific interface
Understand and use interfaces particular to an application or use case.
digital
Cross-sector
13 competencescommunicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
deliver correspondence
Distribute mail correspondence, newspapers, packages and private messages to customers.
disseminate internal communications
Disseminate internal communications using the different communication channels that a company has at its disposal.
draft corporate emails
Prepare, compile, and write mails with the adequate information and an appropriate language to make internal or external communications.
digital
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
liaise with typists
Give instructions to typists about the addressees, the appropriate format, the number of copies required, etc. for them to type the final documents.
manage digital documents
Manage various data formats and files by naming, publishing, transforming and sharing files and documents and transforming file formats.
digital
organise business documents
Put together documents coming from the photocopier, the mail, or the daily operations of businesses.
perform office routine activities
Program, prepare, and perform activities required to be performed everyday in offices such as mailing, receiving supplies, updating managers and employees, and keeping operations running smoothly.
translate spoken language
Translate the dialogue between two speakers and the speeches of individuals into written text, oral or sign language in your mother tongue or in a foreign language.
use office systems
Make appropriate and timely use of office systems used in business facilities depending on the aim, whether for the collection of messages, client information storage, or agenda scheduling. It includes administration of systems such as customer relationship management, vendor management, storage, and voicemail systems.
use spreadsheets software
Use software tools to create and edit tabular data to carry out mathematical calculations, organise data and information, create diagrams based on data and to retrieve them.
digital
use word processing software
Use computer software applications for composition, editing, formatting, and printing of any sort of written material.
digital