Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
No competences in this bucket.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
The backend business functions that are implemented with the aim of achieving the high efficiency and profitability within an organisation.
The practice of reducing energy consumption and using fewer energy services. As a sustainable process, energy conservation is done by replacing used energy with alternative sources, using more efficient energy products, or refraining from particular energy products or services to conserve it.
No competences in this bucket.
No competences in this bucket.
Ensure that the necessary equipment is provided, ready and available for use before start of procedures.
Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or flaws.
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
Lead and manage according to the organisation's code of conduct.
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Plan, monitor, report on the budget and prepare set production budgets.
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines. Adapt the production processes to the contingencies and constraints of the medium.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
No competences in this bucket.
Techniques used to facilitate clear and open communication and the provision of advice between individuals, communities or the government, such as discussion groups or one-on-one interviews.
The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.
The methods and best practices that protect ICT systems, networks, computers, devices, services, processes and people against unauthorised access, modification and/or denial of service of assets.
Techniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.
Field of information concerning the reduction of the use of energy. It encompasses calculating the consumption of energy, providing certificates and support measures, saving energy by reducing the demand, encouraging efficient use of fossil fuels, and promoting the use of renewable energy.
The principles and methods of facilities management as applied to individual organisations, best practice techniques, management implications of outsourced and in-house services, main types of contractual relationships in facility management and innovation procedures.
The factors which are involved in the calculation and estimation of gas consumption in a residence or facility, and methods which can reduce the consumption of gas, or make it more efficient.
The trends and major driving factors in the gas trading market, gas trades methodologies and practice, and the identification of the major stakeholders in the gas sector.
The mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with confidential information and the risks of non-compliance.
The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.
The internal risk management policies that identify, assess and prioritise risks in an IT environment. The methods used to minimise, monitor and control the possibility and the impact of disastrous events that affect the reaching of business goals.
The strategies, methods and techniques that increase the organisation's capacity to protect and sustain the services and operations that fulfil the organisational mission and create lasting values by effectively addressing the combined issues of security, preparedness, risk and disaster recovery.
The high level planning for managing and optimising external services of providers to execute business processes.
The discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.
The body of regulations, legal procedures and policies regarding security and safety management.
The design and building principle whereby the net amount of energy used by the building equals the amount of renewable energy created by the building itself. The concept refers to self-sustaining constructions.
The documentation and processing of data regarding financial activities.
The techniques and methods that support a systematic and independent examination of data, policies, operations and performances using computer-assisted audit tools and techniques (CAATs) such as spreadsheets, databases, statistical analysis and business intelligence software.
Type of automatic control system where through a Building Managements System or Building Automation System (BAS) the control of a building's ventilation, humidity, heating, lighting and other systems is being automated at centralized location and monitored through electronic systems. Can be set to optimize energy consumption.
Preventive and interventional methods used in the cleaning industry to maintain health and safety for all workers and tertiary persons.
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
The compliance with safety measures which need to be taken during the installation, operation, and maintenance of constructions and equipment which function in the generation, transmission, and distribution of electrical power, such as the appropriate safety gear, equipment handling procedures, and preventive actions.
The different factors which are involved in the calculation and estimation of electricity consumption in a residence or facility, and methods in which electricity consumption can be lowered or made more efficient.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
The trends and major driving factors in the energy trading market, energy trades methodologies and practice, and the identification of the major stakeholders in the energy sector.
Factors that contribute to lower energy consumption of buildings. Building and renovation techniques used to achieve this. Legislation and procedures regarding energy performance of buildings.
The legal rules to be applied for fire safety and fire prevention in a facility.
Heating systems fuelled by gas, wood, oil, biomass, solar power, and other reneable energy sources and their energy saving principles, applicable specifically to industrial buildings and facilities.
The processes related to production or distribution of goods and services across borders.
The characteristics of the use-of-force, which is a legal doctrine employed by police and army forces, to regulate acts of violence during interventions. Use-of-force is ought to balance security needs with ethical concerns for the rights and well-being of intruders or suspects.
The steps required through which a material is transformed into a product, its development and full-scale manufacturing.
The logistical supporting activities related to multimodal transport. The different elements of a multimodal system for the movement of goods or people, and all related advantages in terms of time and cost reduction, increased security and reduced risks and reduction of administrative burdens.
Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
The different types of energy sources which cannot be depleted, such as wind, solar, water, biomass, and biofuel energy. The different technologies used to implement these types of energy to an increasing degree, such as wind turbines, hydroelectric dams, photovoltaics, and concentrated solar power.
Types of cyber or physical security threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, hacking, malware, phishing, identity theft, assault, kidnapping, murder and public demonstration.
The flow of goods in the supply chain, movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.
No competences in this bucket.
Provide information and guidance to clients on how to prevent security threats and incidents.
Advise individuals or organisations on methods in which they can reduce their consumption of utilities, such as heat, water, gas, and electricity, in order for them to save money and incorporate sustainable practices.
Evaluate supplier performance in order to assess if suppliers follow the agreed contracts, meet the standard requirements and provide the desired quality.
Calculate the payments owed by organisations or individuals to corporations providing utility services, based on the readings of their utility meters.
Check products for quality on the production line and remove defective items before and after packaging.
Provide expertise with regard to energy saving and energy efficiency for the realisation of international projects, including projects in the field of development cooperation.
Analyse and evaluate the energy consumption in a systematic manner in order to improve the energy performance.
Finalise project accounting. Prepare an actual budget, compare the discrepancy between the planned and actual budget, and draw final conclusions.
Define and describe the criteria by which data quality is measured for manufacturing purposes, such as international standards and manufacturing regulations.
Design and execute a written set of rules and policies that have the aim of securing an organisation concerning constraints on behaviour between stakeholders, protective mechanical constraints and data-access constraints.
Develop and maintain an organisation's strategy regarding its energy performance.
Elaborate methodologies through which a company markets and sells a product or service to generate income.
Plan and make sure that a regular inspection system is in place to ensure they are fit for purpose and to prevent hazards and further risks.
Set up security routines on site.
Evaluate proposals and project plans and assess feasibility issues.
Identify the type and amount of energy supply necessary in a building or facility, in order to provide the most beneficial, sustainable, and cost-effective energy services for a consumer.
Monitor utility measuring instruments, in order to assess whether the readings are accurate, and to identify damage and need for repairs and maintenance.
Apply a set of principles and mechanisms by which an organisation is managed and directed, set procedures of information, control flow and decision making, distribute rights and responsibilities among departments and individuals, set corporate objectives and monitor and evaluate actions and results.
Monitor and revise the contract services for activities such as pest control, snow or waste removal and oversee the work of contractors providing such services.
Look out for information and evidence revolving around security and safety issues in order to analyse possible threats, track incidents, and improve security procedures.
Head exercises which educate people on what to do in case of an unforeseen disastrous event in the functioning or security of ICT systems, such as on recovery of data, protection of identity and information and which steps to take in order to prevent further problems.
Ensure that proper and functional security systems are in place, including alarm systems, fire alarms, sprinklers and emergency exits.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Provide accurate and relevant information to all the parties involved in a project on time.
Oversee the design and development of a plan for space and facility allocation that is based on user's needs and priorities.
Collect, manage and interpret data relevant for companies related to shipping, payment, inventory, resources and manufacturing using specific business management software. Such software as Microsoft Dynamics, SAP ERP, Oracle ERP.
Monitor equipment which provides utility services such as power, heat, refrigeration, and steam, in order to ensure they are functional, operate according to regulations, and to check for faults.
Build a good relation with suppliers in order to improve knowledge and quality of supply.
Create facilities management procedures in line with organisation's strategy, identify appropriate resources and set up key responsibilities and mitigate risks in delivering facilities management objectives.
Prepare and review contracts that describe the energy performance while making sure they comply with legal requirements.
Assess the market trends and organisations' needs in order to proactively communicate and advertise your facilities management services to future clients.
Throughout the coordination of an engineering project, promote the development of infrastructure that is innovative and sustainable, in line with the latest developments in the field.
Promote the use of renewable electricity and heat generation sources to organisations and individuals, in order to work towards a sustainable future and encourage sales of renewable energy equipment, such as solar power equipment.
Compile data on inspections, patrols and security incidents into a report for management purposes.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Analyse information and details of processes and products in order to advise on possible efficiency improvements that could be implemented and would signify a better use of resources.
Provide information and advice to clients on the type of potential dangers they face, such as suffocation, CO-poisoning or fire, in cases where the fireplaces or chimneys are not swept for a long period of time.
Provide information and advice to clients on how to preserve an energy efficient heating system in their home or office and possible alternatives.
Contribute to planning and policy development for sustainable management, including input in environmental impact assessments.
Synchronise the efforts, plans, strategies, and actions carried out in departments of companies towards the growth of business and its turnover. Keep business development as the ultimate outcome of any effort of the company.
Evaluate and analyse the total amount of energy used by a company or an institution by assessing the needs linked to the operative processes and by identifying the causes of superfluous consumption.
Analyse data influencing the movement of the energy market, and liaise with the important stakeholders in the energy field in order to make accurate predictions and perform the most beneficial actions.
Perform research and analysis of the external factor pertaining to companies such as consumers, position in the market, competitors, and political situation.
Analyse the performance of the company in financial matters in order to identify improvement actions that could increase profit, based on accounts, records, financial statements and external information of the market.
Research and understand various internal factors that influence the operation of companies such as its culture, strategic foundation, products, prices, and available resources.
Interpret and analyse data collected during testing in order to formulate conclusions, new insights or solutions.
Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
Revise and analyse financial information and requirements of projects such as their budget appraisal, expected turnover, and risk assessment for determining the benefits and costs of the project. Assess if the agreement or project will redeem its investment, and whether the potential profit is worth the financial risk.
Observe the status and availability of funds for the smooth running of projects or operations in order to foresee and estimate the quantity of future financial resources.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Contribute to develop effective strategies for energy management and making sure that these are sustainable for buildings. Review buildings and facilities to identify where improvements can be made in energy efficiency.
Communicate and give feedback to senior colleagues in the event of problems or non-conformities.
Communicate testing information such as testing schedules, samples testing statistics and test results, to the relevant departments.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Monitor and control budgets and financial resources providing capable stewardship in company management.
Monitor and maintain effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity.
Draft procedures and guidelines to ensure that government and industry regulations are met by manufacturers in both international and domestic markets.
Define the workplan, duration, deliverables, resources and procedures a project has to follow to achieve its goals. Describe project goals, outcomes, results and implementation scenarios.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Gather relevant information in order to come up with a well-written and well-structured document that provides the trajectory of a given project.
Use current research results and collaborate with experts to optimise or develop concepts, equipment, and production processes which require a lesser amount of energy such as new insulation practices and materials.
Develop policies and procedures applied in a manufactury such as employment policies or safety procedures.
Lead employees to meet the organisations expectations for productivity, quality and goal accomplishment. Provide effective performance feedback through employee recognition and reward in conjunction with the Human Resources Manager as required
Make sure that buildings, roads, air traffic, and events comply with local, national or international noise standards and regulations in order to minimise nuisance for the neighbouring residents.
Produce accurate calculations on time necessary to fulfil future technical tasks based on past and present information and observations or plan the estimated duration of individual tasks in a given project.
Take various factors into account to calculate the cost and potential revenues or savings gained from a product in order to evaluate the profit that could be generated by the new acquisition or by a new project.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
Conduct research for applicable legal and normative procedures and standards, analyse and derive legal requirements that apply to the organisation, its policies and products.
Diffuse, present, and communicate business plans and strategies to managers, employees making sure that objectives, actions, and important messages are properly conveyed.
Inspect buildings and building systems such as plumbing or electrical systems to confirm compliance with regulations and requirements.
Inspect public and private organisations to ensure proper implementation and compliance to government policies which apply to the organisation.
Inspect equipment used during industrial activities such as manufacturing or construction equipment in order to ensure that the equipment complies with health, safety, and environmental legislation.
Select material for inspection and check the conformity of that material according to set specifications and regulations.
Use various techniques to ensure the product quality is respecting the quality standards and specifications. Oversee defects, packaging and sendbacks of products to different production departments.
Understand and implement the guidelines and objectives provided by the headquarters of a company into the local management of a company or subsidiary. Adapt guidelines to the regional reality.
Read, understand, and interpret the key lines and indicators in financial statements. Extract the most important information from financial statements depending on the needs and integrate this information in the development of the department's plans.
Lead inspections and the protocol involved, such as introducing the inspection team, explaining the purpose of the inspection, performing the inspection, requesting documents and asking appropriate questions.
Consult and cooperate with government officials who handle matter that is relevant to you or your business.
Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Keep a system for recording details of unusual events that occur at the facility, such as job-related injuries.
Collect data such as Key Performance Indicators (KPIs) for an organisation and use the information to formulate actions and strategies.
Determine whether to buy or sell financial products such as fonds, bonds or stocks in order to enhance profitability and to reach the best performance.
Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and alternatives to a challenge and make sound rational decisions based on analysis and experience.
Prepare, test and execute, when necessary, a plan of action to retrieve or compensate lost information system data.
Monitor quick and safe emergency evacuation plans.
Handle a range of services such as catering, cleaning, maintenance or security, according to the priorities and needs of the client. Manage all contractors that deliver facilities management services and ensure they are delivered on time and according to the highest quality standards.
Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
Take immediate action to respond to major incidents that affect the safety and security of individuals in private or public places such as road accidents.
Oversee and regularly review external security provision.
Regularly review sales and profit performance.
Gather, report, analyse and create key metrics for a project to help measure its success.
Oversee and conduct inventory of security tools and equipment.
Oversee and direct the development of several projects running independently. Ensure coherence and leveraging forces among projects in order to secure an overall success and profitability.
Plan, organise and schedule work, equipment and procedures to be followed for the security staff under your supervision.
Ensure operative processes are finished at a previously agreed-upon time.
Identify and work with suppliers to ensure quality of supply and best price has been negotiated.
Negotiate compromises with stakeholders and strive to reach the most beneficial agreements for the company. May involve building relationships with suppliers and customers, as well as ensuring products are profitable.
Monitor the selection and installation of security systems such as fire protection and soundproofing equipment and make sure it is sufficiently efficient and compliant with current legislation.
Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
Handle and control the expenditures and revenues from delivering the facilities management services and make sure the work is done within the foreseen budget.
Seek advice and collaborate with union officials responsible for topics that are relevant to you and your business or your work.
Inspect product parts for faults or damages, using testing equipment if necessary, and check that the received lot is complete before assembling the finished products.
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
Execute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness in achieving quality goals and reduction and elimination of quality problems.
Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.
Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.
Schedule maintenance activities of property, systems and services to be deployed in public or private buildings, according to the priorities and needs of the client.
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
Promote sustainability and raise awareness about the environmental impact of human and industrial activity based on the carbon footprints of business processes and other practices.
Keep clients safe who have extraordinary level of risk by organising and providing the relevant security.
Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Read and comprehend standard blueprints, machine, and process drawings.
Record data which has been identified specifically during preceding tests in order to verify that outputs of the test produce specific results or to review the reaction of the subject under exceptional or unusual input.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Monitor the received signals from a burglar alarm system and react promptly to investigate the issues.
Define quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality standards.
Study the profiles of collaborators and decide the best place for directors and collaborators following an strategic mindset and serving to the goals of the company.
Direct and supervise the day-to-day activities of subordinate personnel.
Provide support and solutions to managers and directors in regards with their business needs and requests for the running of a business or the daily operations of a business unit.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Screen employees by compiling criminal records, commercial records and financial records of an individual.
Use different measurement instruments depending on the property to be measured. Utilise various instruments to measure length, area, volume, speed, energy, force, and others.
Consider the totality of projects that a company is developing in order to draw economies of scale by using volumes as needed in order to increase efficiency, reduce costs, and promote overall profitability.
Synthetise and write proposals aiming to solve research problems. Draft the proposal baseline and objectives, the estimated budget, risks and impact. Document the advances and new developments on the relevant subject and field of study.
Present the hypothesis, findings, and conclusions of your scientific research in your field of expertise in a professional publication.
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.