customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Tanning consultants assist clients with their tanning needs. They offer advice on purchases and treatments in solariums and tanning salons.
Competences and skills
29 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 7 competences
Occupation specific
1 competenceadvise on tanning treatments
Offer advice to customers on products such as lotions, tanning techniques and protectice eyewear.
Sector-specific
1 competenceidentify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Cross-sector
5 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
ensure sanitation
Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
maintain personal hygiene standards
Preserve impeccable personal hygiene standards and have a tidy appearance.
Optional knowledge 4 competences
Occupation specific
1 competencetanning process
Operations performed from beamhouse to tanning processes and from post-tanning to finishing processes.
Sector-specific
2 competencescosmetics
The various types of substances used to enhance the appearance of the human body.
cosmetics ingredients
A variety of sources cosmetics are composed of ranging from crushed insects to rust.
Cross-sector
1 competenceskin types
The different skin types, such as dry, normal, oily, and sensitive.
Optional skills and competences 17 competences
Occupation specific
2 competencesadminister spray tans
Spray clients with tanning airbrushes or airguns. Take care to blend in the sprayed areas and offer tips and recommendations for long-lasting tans.
manage tanning operations
Plan the required tanning operations to produce leather. This includes selecting the most suitable type of tanning for each leather good according to final leather market destination.
Sector-specific
6 competencesissue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
manage indoor tanning sessions
Determine the customer's skin type, advise on the type of sunbed, adjust the tanning time and inform on the health risk and safety measures.
monitor stock level
Evaluate how much stock is used and determine what should be ordered.
offer cosmetic beauty advice
Provide customers with advice and beauty tips for creating a new look.
offer free samples of cosmetics
Distribute to the public samples of various cosmetic products you are promoting so that prospective clients can test them and then buy them.
recommend cosmetics to customers
Recommend and provide advice on cosmetic products based on the customer's personal preferences and needs and on the different product types and brands available.
Cross-sector
9 competencesadminister appointments
Accept, schedule and cancel appointments.
determine skin type
Determine what type of skin a person has in order to use the right make-up for that particular skin type.
handle chemical cleaning agents
Ensure proper handling, storage, management and disposal of cleaning chemicals (CIP) in accordance with regulations.
- Scope note
- The chemicals include hazardous materials.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
manage cleaning activities
Oversee cleaning activities undertaken by employees.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
sell cosmetics
Sell a variety of cosmetic products such as lotions, soaps, lip sticks, hair removers, perfumes, tooth pastes, face masks, nail polisher and deodorants.