cancellation policies of service providers
The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.
Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
Competences and skills
22 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competenceskeep up to date on local events
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
Cross-sector
13 competencesassist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
inform customers of activity changes
Brief customers about changes, delays or cancellations of planned activities.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
process booking
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
- Scope note
- Includes booking room in a hotel, seat in a plane etc. Does not necessarily include finalising payment, as the payment can be postponed or invoiced.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
quote prices
Refer to prices for the client by researching and estimating fare rates.
respond to customers' inquiries
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
sell tickets
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
upsell products
Persuade customers to buy additional or more expensive products.
- Scope note
- Products include also services.
use global distribution system
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
digital
Optional skills and competences 6 competences
Occupation specific
1 competenceassist customers with self-service ticketing machines
Aid customers encountering difficulties with self-service ticketing machines.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
5 competencesapply foreign languages in tourism
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
comply with food safety and hygiene
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
maintain customer records
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
stay up-to-date with current events
Inform oneself about current local or global events, form an opinion on hot topics and perform small talks with clients or other relations in a professional context.