casino game rules
The rules and principles that govern the different games played within a casino.
Casino pit bosses support the management team and are able to manage, inspect and deal with all gaming activities. They supervise the gaming floor operation, and are accountable for influencing the spend and income per head to achieve the required margin whilst ensuring that the highest standards of efficiency, security and signature service standards are achieved in accordance with all company procedures and current legislation.
Competences and skills
22 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencescasino policies
The policies and requirements that govern the activities of a casino.
Cross-sector
0 competencesNo competences in this bucket.
Essential skills and competences 9 competences
Occupation specific
2 competencesensure compliance with gaming laws
Ensure full compliance within the requirements of the local gambling regulations and laws, Company policy and procedures, including Employment Law and any other relevant legislation or authorities.
sell gaming activities in casino
Persuade players to participate in specific gaming activities and opportunities on a casino gaming floor.
Sector-specific
6 competencescarry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
follow ethical code of conduct of gambling
Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
follow safety precautions in a gaming room
Follow the safety rules concerning gaming rooms to ensure the safety and the pleausure of the gamers, personnel and other by-standers.
monitor casino finances
Monitor and review the finances and betting accounts of a casino.
remove cheating players
Detect and expel suspected cheating players
supervise casino staff
Observe, supervise and schedule the daily tasks of casino employees.
Cross-sector
1 competencemanage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Optional knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencecompany policies
The set of rules that govern the activity of a company.
Cross-sector
0 competencesNo competences in this bucket.
Optional skills and competences 10 competences
Occupation specific
2 competencesinspect casino floor
Monitor and inspect gaming activities on a casino floor.
monitor casino client satisfaction
Welcome casino customers; ask their opinion about casino service and quality.
Sector-specific
5 competencesattract gamers
Attract customers to the casino games and engage with them.
handle game complaints
Resolve complaints regarding gaming operations.
maintain gaming equipment
Maintenance of gaming tools, equipment and supplies.
monitor check-out point
Ensure check-out points have adequate cash available and are staffed appropriately.
schedule gaming tables
Schedule use of casino gaming tables and staff working schemes.
Cross-sector
3 competencesapply conflict management
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
show diplomacy
Deal with people in a sensitive and tactful way.