electronics
The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications.
digital
Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems, on the clients' premises. They keep records of performed services and return equipment to a repair centre if needed.
Competences and skills
40 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 17 competences
Occupation specific
2 competencesinstruct clients on the usage of office equipment
Provide customers with information about office equipment and instruct them on how to use equipment such as printers, scanners and modems.
set up office equipment
Connect office equipment, such as modems, scanners and printers, to the electricity network and perform electrical bonding to avoid dangerous potential differences. Test the installation for proper functioning. Monitor settings and prepare the appliance for usage.
digital
Sector-specific
1 competenceprovide customer information related to repairs
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
Cross-sector
14 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
maintain equipment
Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
maintain records of maintenance interventions
Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.
perform maintenance on installed equipment
Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.
perform minor repairs to equipment
Conduct routine maintenance on equipment. Recognise and identify minor defects in equipment and make repairs if appropriate.
perform test run
Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.
provide customer follow-up services
Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
repair electronic components
Repair, replace or adjust damaged electronics components or circuitry. Use hand tools and soldering and welding equipment.
repair equipment on site
Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.
digital
replace defect components
Remove defective parts and replace them with functioning components.
green
use diagnostic tools for electronic repairs
Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.
use repair manuals
Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
Optional skills and competences 22 competences
Occupation specific
2 competencessell office equipment
Sell office equipment such as modems, computer hardware or printers. Provide advice on purchase decisions and try to meet customers wishes. Process payments.
transport office equipment
Load and unload equipment to be repaired or replaced, new or replacement equipment and transport it towards or from customers.
Sector-specific
5 competencesissue sales invoices
Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
keep stock records
Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
manage a small-to-medium business
Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
report to the team leader
Keep the team leader informed on current and emerging issues.
Cross-sector
15 competencesadminister appointments
Accept, schedule and cancel appointments.
apply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
assemble machines
Put together devices, and components according to drawings. Program and install the components where needed.
communicate by telephone
Liaise via telephone by making and answering calls in a timely, professional and polite manner.
drive vehicles
Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
ensure compliance with warranty contracts
Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
lift heavy weights
Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
make independent operating decisions
Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
negotiate supplier arrangements
Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
perform services in a flexible manner
Adapt service approach when circumstances change.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
train employees
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.