sightseeing information
The sightseeing information of a particular touristic site.
Tourist guides assist individuals or groups during travel or sightseeing tours or at places of touristic interest, such as museums, art facilities, monuments and public places. They help people to interpret the cultural and natural heritage of an object, place or area and provide information and guidance in the language of their choice.
Competences and skills
58 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competencelocal geography
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Essential skills and competences 22 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
10 competencesbuild a network of suppliers in tourism
Establish a widely spread network of suppliers in the tourism industry.
collect visitor fees
Collect fees from visitors and group members.
conduct educational activities
Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.
educate on sustainable tourism
Develop educational programmes and resources for individuals or guided groups, to provide information about sustainable tourism and the impact of human interaction on the environment, local culture and natural heritage. Educate travellers about making a positive impact and raise awareness of environmental issues.
green
engage local communities in the management of natural protected areas
Build a relationship with the local community at the destination to minimise conflicts by supporting the economic growth of local tourism businesses and respecting local traditional practices.
green
escort visitors to places of interest
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
inform visitors at tour sites
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
monitor visitor tours
Monitor visitors' touring activities to ensure compliance with legislation and safety practices.
support local tourism
Promote local products and services to visitors and encourage the use of local tourism operators in a destination.
green
train guides
Give training to fellow guides and volunteers in the tourism industry, the arts and cultural industry and any other relevant industry.
Cross-sector
12 competencesassemble visitor supplies
Collect and check all required supplies and equipment before departure.
assist clients with special needs
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
create solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
ensure health and safety of visitors
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
- Scope note
- Audience and visitors are passive, for active participants and clients see participants safety.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
manage tourist groups
Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
provide visitor information
Provide directions and other relevant information to visitors.
register visitors
Register visitors after greeting them. Distribute any required identification badges or safety devices.
select visitor routes
Examine and select points of interest, travel routes and sites to be visited.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
8 competencesecotourism
The practice of sustainable travel to natural areas that conserve and support the local environment, fostering environmental and cultural understanding. It usually involves the observation of natural wildlife in exotic natural environments.
green
environmental impact of tourism
The study of the environmental impact of travel and tourist activities on tour destinations.
green
geographical areas relevant to tourism
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
local area tourism industry
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
natural areas maintenance
The methods to maintain the assets (both natural and constructed) of natural areas, including program development and implementation.
green
plant species
The variety of plants, trees and shrubs and their special characteristics.
green
tourism market
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
tourism sector policies
The public administration and regulatory aspects of the tourism and hotels sector, and requirements necessary to create policies.
Cross-sector
3 competencesanimal species
The characteristics of different species and breeds of animals (relevant to the occupation).
augmented reality
The process of adding diverse digital content (such as images, 3D objects, etc) on surfaces that exist in the real world. The user can interact in real-time with the technology by using devices such as mobile phones.
digital
virtual reality
The process of simulating real-life experiences in a completely immersive digital environment. The user interacts with the virtual reality system via devices such as specifically designed headsets.
digital
Optional skills and competences 23 competences
Occupation specific
1 competencetransport visitors
Drive motorised vehicles to transport visitors to events and tour site locations.
Sector-specific
14 competencesadminister tour contract details
Administer tour contract details in order to make sure that tourists receive all services included in the tour package.
advise on nature conservation
Provide information and suggested actions relating to the conservation of nature.
green
demonstrate intercultural competences in hospitality services
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
distribute local information materials
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
follow ethical code of conduct in tourism
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
identify plants characteristics
Identify and classify crop characteristics. Be able to recognise different types of bulbs by name, graded sizes, field markings and stock markings.
green
improve customer traveling experiences with augmented reality
Use augmented reality technology to provide customers with enhanced experiences in their travelling journey, ranging from exploring digitally, interactively and in more depth tourist destinations, local sights and hotel rooms.
digital
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
promote recreation activities
Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
promote virtual reality travelling experiences
Use virtual reality technology to immerse customers into experiences such as virtual tours of a destination, attraction or hotel. Promote this technology to allow customers to sample attractions or hotel rooms virtually before making a purchasing decision.
digital
provide tourism related information
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
- Scope note
- Locations might be such as points of interest, events, local customs or foreign country regulations.
research visitor tours
Research various topics such as site history and environmental conditions; plan appropriate expeditions; prepare guidance along with instructions and commentaries.
use e-tourism platforms
Use digital platforms to promote and share information and digital content about a hospitality establishment or services. Analyse and manage reviews addressed to the organisation to ensure customer satisfaction.
digital
welcome tour groups
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
Cross-sector
8 competencesapply foreign languages in tourism
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
handle personal identifiable information
Administer sensitive personal information on customers securely and discreetly
inspire enthusiasm for nature
Spark a passion for the natural character of fauna and flora and human interaction with it.
green
maintain incident reporting records
Keep a system for recording details of unusual events that occur at the facility, such as job-related injuries.
maintain relationships with doctors
Communicate with doctors in order to solve possible misunderstandings related to prescriptions, indications, etc.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
read maps
Read maps effectively.