Facilities managers perform strategic planning as well as routine operational planning related to buildings' administration and maintenance. They control and manage health and safety procedures, supervise the work of contractors, plan and handle buildings maintenance operations and fire safety and security issues, oversee buildings' cleaning activities and utilities infrastructure and are in charge of space management.
No competences in this bucket.
The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
The principles and methods of facilities management as applied to individual organisations, best practice techniques, management implications of outsourced and in-house services, main types of contractual relationships in facility management and innovation procedures.
The practices involved in the design and creation of building structures in an environmentally responsible, cost effective and resource-effective way. Green building practices such as using eco-friendly construction materials complement classical building practices seeking a sustainable and high-performance building life cycle.
The compliance with safety measures which need to be taken during the installation, operation, and maintenance of constructions and equipment which function in the generation, transmission, and distribution of electrical power, such as the appropriate safety gear, equipment handling procedures, and preventive actions.
The practice of reducing energy consumption and using fewer energy services. As a sustainable process, energy conservation is done by replacing used energy with alternative sources, using more efficient energy products, or refraining from particular energy products or services to conserve it.
The requirements for an organisation to implement the environmental management system in order to enhance its environmental performance such as ISO 14001.
The legal rules to be applied for fire safety and fire prevention in a facility.
No competences in this bucket.
Plan and make sure that a regular inspection system is in place to ensure they are fit for purpose and to prevent hazards and further risks.
Monitor and revise the contract services for activities such as pest control, snow or waste removal and oversee the work of contractors providing such services.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Oversee the design and development of a plan for space and facility allocation that is based on user's needs and priorities.
Create facilities management procedures in line with organisation's strategy, identify appropriate resources and set up key responsibilities and mitigate risks in delivering facilities management objectives.
Assess the market trends and organisations' needs in order to proactively communicate and advertise your facilities management services to future clients.
Contribute to develop effective strategies for energy management and making sure that these are sustainable for buildings. Review buildings and facilities to identify where improvements can be made in energy efficiency.
Make sure that buildings, roads, air traffic, and events comply with local, national or international noise standards and regulations in order to minimise nuisance for the neighbouring residents.
Ensure that the necessary equipment is provided, ready and available for use before start of procedures.
Ensure that the equipment required for operations is regularly checked for faults, that routine maintenance tasks are performed, and that repairs are scheduled and performed in the case of damage or flaws.
Establish daily priorities for staff personnel; effectively deal with multi-task workload.
Lead and manage according to the organisation's code of conduct.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Inspect buildings and building systems such as plumbing or electrical systems to confirm compliance with regulations and requirements.
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Plan, monitor, report on the budget and prepare set production budgets.
Handle a range of services such as catering, cleaning, maintenance or security, according to the priorities and needs of the client. Manage all contractors that deliver facilities management services and ensure they are delivered on time and according to the highest quality standards.
Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines. Adapt the production processes to the contingencies and constraints of the medium.
Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Handle and control the expenditures and revenues from delivering the facilities management services and make sure the work is done within the foreseen budget.
Identify and assess factors that may jeopardise the success of a project or threaten the organisation's functioning. Implement procedures to avoid or minimise their impact.
Schedule maintenance activities of property, systems and services to be deployed in public or private buildings, according to the priorities and needs of the client.
Develop the schedule including procedures, appointments and working hours.
Develop strategies and plans aiming at achieving a sustained company growth, be the company self-owned or somebody else's. Strive with actions to increase revenues and positive cash flows.
Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Direct and supervise the day-to-day activities of subordinate personnel.
No competences in this bucket.
No competences in this bucket.
The documentation and processing of data regarding financial activities.
Type of automatic control system where through a Building Managements System or Building Automation System (BAS) the control of a building's ventilation, humidity, heating, lighting and other systems is being automated at centralized location and monitored through electronic systems. Can be set to optimize energy consumption.
Preventive and interventional methods used in the cleaning industry to maintain health and safety for all workers and tertiary persons.
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
The trends and major driving factors in the energy trading market, energy trades methodologies and practice, and the identification of the major stakeholders in the energy sector.
Factors that contribute to lower energy consumption of buildings. Building and renovation techniques used to achieve this. Legislation and procedures regarding energy performance of buildings.
The flow of goods in the supply chain, movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.
No competences in this bucket.
Providing something with a component or feature not fitted during manufacture or adding something that it did not have when first constructed. used in relation to the installation of new building systems, such as heating systems, but it might also refer to the fabric of a building, for example, retrofitting insulation or double glazing. Design solutions to retrofit existing residential and commercial building space in order to upgrade their performance, for example by reducing energy and water usage. Evaluate the range of retrofit technologies available and select the more suitable ones based on the characteristics of the building.
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
Monitor surveillance equipment to observe what people are doing in a given area and ensure their safety.
Respond quickly to security incidents and violations by calling the police and keep in touch with other relevant parties involved in the potential prosecution of the offender.
Monitor quick and safe emergency evacuation plans.
Take immediate action to respond to major incidents that affect the safety and security of individuals in private or public places such as road accidents.
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Set up procedures for maintaining and improving health and safety in the establishment or workplace.
Read and comprehend standard blueprints, machine, and process drawings.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Monitor the received signals from a burglar alarm system and react promptly to investigate the issues.