customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Foreign exchange cashiers process cash transactions from clients in national and foreign currencies. They provide information on the conditions and exchange rates for buying and selling foreign currencies, make deposits of money, record all foreign exchange transactions and check for money validity.
Competences and skills
24 ESCO relationsEssential knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesforeign valuta
The currencies of different countries such as the euro, dollar or yen including their exchange rate and the methods of currency conversion.
Cross-sector
2 competencesbanking activities
The broad and continuously growing banking activities and financial products managed by banks ranging from personal banking, corporate banking, investment banking, private banking, up to insurance, foreign exchange trading, commodity trading, trading in equities, futures and options trading.
electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
digital
Essential skills and competences 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesoperate cash register
Register and handle cash transactions by using point of sale register.
trade foreign currencies
Buy or sell foreign currencies or valuta on the foreign exchange market on your own account or on behalf of a customer or institution in order to make a profit.
Cross-sector
5 competenceshandle financial transactions
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
maintain financial records
Keep track of and finalise all formal documents representing the financial transactions of a business or project.
maintain records of financial transactions
Collate all the financial transactions done in the daily operations of a business and record them in their respective accounts.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
provide financial product information
Give the customer or client information about financial products, the financial market, insurances, loans or other types of financial data.
Optional knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencecommercial law
The legal regulations that govern a specific commercial activity.
Cross-sector
3 competencesfinancial jurisdiction
Financial rules and procedures applicable to a certain location, whose regulatory bodies decide on its jurisdiction
financial markets
The financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.
statistics
The study of statistical theory, methods and practices such as collection, organisation, analysis, interpretation and presentation of data. It deals with all aspects of data including the planning of data collection in terms of the design of surveys and experiments in order to forecast and plan work-related activities.
Optional skills and competences 9 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesoffer financial services
Provide a broad range of financial services to clients such as assistance with financial products, financial planning, insurances, money and investment management.
process order forms with customer's information
Obtain, enter and process customers' names, addresses and billing information.
provide customers with order information
Provide order information to customers by telephone or e-mail; clearly communicate about price ratings, shipping dates and possible delays.
provide customers with price information
Provide customers with accurate and up-to-date information about charges and price rates.
Cross-sector
5 competencesapply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
communicate with banking professionals
Communicate with professionals in the field of banking in order to obtain information on a specific financial case or project for personal or business purposes, or on behalf of a client.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
trace financial transactions
Observe, track and analyse financial transactions made in companies or in banks. Determine the validity of the transaction and check for suspicious or high-risk transactions in order to avoid mismanagement.
use IT tools
Application of computers, computer networks and other information technologies and equipment to storing, retrieving, transmitting and manipulating data, in the context of a business or enterprise.
digital