rail infrastructure
Thoroughly understand the characteristics of railway infrastructure: rail technologies, track gauges, rail signalling, rail junctions, etc.
Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.
Competences and skills
23 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesrailway framework legislation
The legislative framework governing the different aspects of railway transport, including licensing of railway undertakings, railway infrastructure capacity, railway safety and the legislation that applies to the field of cross-border freight transit.
Cross-sector
1 competencehealth and safety measures in transportation
The body of rules, procedures and regulations related to health and safety measures intended to prevent accidents or incidents in transportation.
Essential skills and competences 19 competences
Occupation specific
4 competencescoordinate rail services
Effectively manage a team within a variety of rail services such as rail information and communication systems, station and train accessibility, hygiene and cleanliness, safety, security, disruption and incident investigation, to permanently ensure high levels of customer satisfaction.
engage with rail stakeholders
Maintain regular contact with stakeholders including railroad networks, other train companies, local authorities, service partners, rail passenger forums, retail outlets etc. in order to permanently ensure a smooth rail service.
follow-up actions resulting from railway facilities inspections
Follow-up actions resulting from inspection into railway facilities and the identification of malfunctions or discrepancies in station platforms, vending machines, station kiosks, railway vehicles, and other railroad facilities.
track train delays
Identify train delays; ensure movement of priority trains; coordinate protection of wide/high loads or special railway operations.
Sector-specific
8 competencesassess railway operations
Review and study existing railroad equipment, facilities, systems and processes in order to improve railway safety and efficiency, increase quality, and reduce costs.
enforce railway safety regulations
Promote and enforce safety procedures and EU regulations to ensure that railway safety is generally maintained and continuously improved, taking into consideration the development of European legislation.
improve rail service delivery
Responsible for planning and implementing new ways of improving train service delivery to ensure the best possible customer experience at all times.
maintain computerised records of railway traffic
Keep digital records of railway activities, such as the coordination and direction of railway traffic, issuing of permits and authorisations, and general traffic monitoring.
digital
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
operate railway communication systems
Operate railway communication systems. Make announcements over the public address system or communicate with central train administration.
work in a rail transport team
Work confidently within a group in rail transport services, in which each individual has their own responsibility in working towards a common goal such as a good interaction with the customers, railway safety, and rolling stock maintenance.
Cross-sector
7 competencescomply with legal regulations
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
handle incidents
Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation's policies and regulations.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
lead a team
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional skills and competences 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceprocess data from railway control rooms
Interpret data generated in control rooms in railway stations. Utilise gathered information to identify faults in mechanical equipment, schedule changes, and identify delays and incidents that may occur; provide solutions in the event of incidents and mitigate the impact on operations.
digital
Cross-sector
0 competencesNo competences in this bucket.