car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Motor vehicle shop managers assume responsibility for activities and staff in a vehicle showroom. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Competences and skills
44 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competenceslegal requirements for operating in the automotive retail sector
The prescribed legislative and regulatory requirements in the automotive retail sector.
sales activities
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
Cross-sector
3 competencesemployment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
new vehicles on the market
Latest developments and trends related to the new types of vehicles and vehicle brands on the market.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Essential skills and competences 33 competences
Occupation specific
4 competencesdevelop dealership forecasts
Establish dealership forecasts by estimating total sales, incomes and expenditures. Proactively monitor sales targets and develop effective solutions should there be any lack of sales.
organise resources for the vehicle showroom
Determine the resources and personnel needed for management and sales operations in a vehicle shop or vehicle showroom.
oversee the presentation of vehicles in dealership
Direct and monitor the physical display of vehicles on the premises.
set commercial strategies in vehicle showroom
Elaborate plans to increase sales of new or used cars in a local distribution of vehicles.
Sector-specific
12 competencesensure compliance with purchasing and contracting regulations
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
ensure correct goods labelling
Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.
green
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
negotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
operate dealership management system
Operate and maintain the management information system that caters to the needs of the finance, sales, parts, inventory and administrative aspects of running the business.
digital
order vehicles
Order new or second-hand vehicles following business specifications and procedures.
oversee promotional sales prices
Ensure that sale prices and promotions are passed through the register as they should.
provide information on trade-in options
Inform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.
set sales goals
Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
set up pricing strategies
Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
supervise merchandise displays
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Cross-sector
17 competencesadhere to organisational guidelines
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
apply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
ensure client orientation
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
manage theft prevention
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
maximise sales revenues
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
measure customer feedback
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
monitor customer service
Ensure all employees are providing excellent customer service in accordance to company policy.
negotiate buying conditions
Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
negotiate with stakeholders
Negotiate compromises with stakeholders and strive to reach the most beneficial agreements for the company. May involve building relationships with suppliers and customers, as well as ensuring products are profitable.
obtain relevant licenses
Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.
order supplies
Command products from relevant suppliers to get convenient and profitable products to purchase.
perform procurement processes
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.
study sales levels of products
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional skills and competences 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesadvise customers on financing options for vehicles
Provide car shoppers with financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for buying a car.
advise customers on usage of vehicles
Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the sizes of engines.
advise on vehicle characteristics
Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.
negotiate with key stakeholders in the automotive retail sector
Negotiate contractual or delivery targets with primary stakeholders such as vehicle manufacturers.
Cross-sector
1 competenceexecute marketing plan
Carry out all the activities involved in achieving specific marketing objectives within a given timeframe