ICT sales methodologies
The practices used in the ICT sector to promote and sell products, services or applications such as SPIN Selling, Conceptual Selling and SNAP Selling.
digital
ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions.
Competences and skills
38 ESCO relationsEssential knowledge 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesICT system integration
The principles of integrating ICT components and products from a number of sources to create an operational ICT system, techniques which ensure interoperability and interfaces between components and the system.
digital
visual presentation techniques
The visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-numerical data, in order to reinforce the human understanding of this information.
digital
Cross-sector
1 competencelegal requirements of ICT products
The international regulations related to the development and use of ICT products.
Essential skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
10 competencesanalyse ICT system
Analyse the functioning and performance of information systems in order to define their goals, architecture and services and set procedures and operations to meet end users requirements.
digital
analyse software specifications
Assess the specifications of a software product or system to be developed by identifying functional and non-functional requirements, constraints and possible sets of use cases which illustrate interactions between the software and its users.
digital
keep up with the latest information systems solutions
Gather the latest information on existing information systems solutions which integrate software and hardware, as well as network components.
digital
manage changes in ICT system
Plan, realise and monitor system changes and upgrades. Maintain earlier system versions. Revert, if necessary, to a safe older system version.
digital
manage ICT project
Plan, organize, control and document procedures and resources, such as human capital, equipment and mastery, in order to achieve specific goals and objectives related to ICT systems, services or products, within specific constraints, such as scope, time, quality and budget.
manage standard enterprise resource planning system
Collect, manage and interpret data relevant for companies related to shipping, payment, inventory, resources and manufacturing using specific business management software. Such software as Microsoft Dynamics, SAP ERP, Oracle ERP.
digital
monitor system performance
Measure system reliability and performance before, during and after component integration and during system operation and maintenance. Select and use performance monitoring tools and techniques, such as special software.
digital
optimise choice of ICT solution
Select the appropriate solutions in the field of ICT while taking into account potential risks, benefits and overall impact.
digital
provide ICT consulting advice
Advise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.
verify formal ICT specifications
Check capabilities, correctness and efficiency of intended algorithm or system to match certain formal specifications.
digital
Cross-sector
7 competencescreate project specifications
Define the workplan, duration, deliverables, resources and procedures a project has to follow to achieve its goals. Describe project goals, outcomes, results and implementation scenarios.
define technical requirements
Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.
identify customer requirements
Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.
identify technological needs
Assess needs and identify digital tools and possible technological responses to address them. Adjust and customise digital environments to personal needs (e.g. accessibility).
digCompdigital
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
provide user documentation
Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.
solve ICT system problems
Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.
digital
Optional knowledge 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesAgile project management
The agile project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
digital
ICT process quality models
The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.
digital
ICT project management methodologies
The methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using project management ICT tools.
digital
lean project management
The lean project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
digital
Process-based management
The process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
digital
software components libraries
The software packages, modules, web services and resources that cover a set of related functions and the databases where these reusable components can be found.
digital
Cross-sector
5 competencescopyright legislation
Legislation describing the protection of the rights of original authors over their work, and how others can use it.
emergent technologies
The recent trends, developments and innovations in modern technologies such as biotechnology, artificial intelligence and robotics.
digital
game theory
The study of mathematical models of strategic decisions among stakeholders. It has applications in all fields of social science, as well as in systems science, computer science and logic. Essential concepts are the Nash Equilibrium and the Prisoner's Dilemma.
hardware components
The essential components that make up a hardware system, such as liquid-crystal displays (LCD), camera sensors, microprocessors, memories, modems, batteries and their interconnections.
digital
systems development life-cycle
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
digital
Optional skills and competences 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencesidentify ICT user needs
Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.
digital
interact with users to gather requirements
Communicate with users to identify their requirements and collect them. Define all relevant user requirements and document them in an understandable and logical way for further analysis and specification.
maintain relationship with customers
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
manage ICT change request process
Specify the incentive for an ICT change request, stating which adjustment in the system needs to be accomplished and execute or supervise the execution of it.
digital
Cross-sector
2 competenceskeep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
use e-services
Participate in society through the use of public and private digital services. Seek opportunities for self-empowerment and for participatory citizenship through appropriate digital technologies.
digCompdigital
- Scope note
- Includes e-commerce, e-governance, e-banking, e-health services and online payment activities.