product comprehension
The offered products, their functionalities, properties and legal and regulatory requirements.
Hawkers sell goods and services on established routes, street and market locations.
Competences and skills
56 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencessales argumentation
Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
Cross-sector
1 competenceconsumer protection
The current legislation applicable in relation to the rights of consumers in the marketplace.
Essential skills and competences 16 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesassist customers
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
carry out active selling
Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
demonstrate products' features
Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
guarantee customer satisfaction
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
organise product display
Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
perform manual work autonomously
Show the ability to pursue basic manual tasks without the help or assistance of others, not needing supervision or guidance, and taking responsibility for one's actions.
Cross-sector
10 competencesadapt to different weather conditions
Cope with regular exposure to extreme weather conditions and hazardous environments.
apply health and safety standards
Adhere to standards of hygiene and safety established by respective authorities.
ensure client orientation
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
ensure product preparation
Ensure that products such as food items are correctly prepared and made ready for consumption; combine different parts until they form one sellable unit.
maintain work area cleanliness
Keep the working area and equipment clean and orderly.
negotiate price
Arrange an agreement on price of products or services provided or offered.
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
unload supplies
Remove deliveries from a truck and move new supplies to workplace or storage area.
upsell products
Persuade customers to buy additional or more expensive products.
- Scope note
- Products include also services.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Optional knowledge 33 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
23 competencesbeverage products
The offered beverage products, their functionalities, properties and legal and regulatory requirements.
clothing and footwear products
The offered clothing and footwear products, their functionalities, properties and legal and regulatory requirements.
clothing sizes
Sizes of clothing items in order to make appropriate suggestions to customers.
coffee, tea, cocoa and spice products
The offered coffee, tea, cocoa and spice products, their functionalities, properties and legal and regulatory requirements.
cold chain
The temperature at which certain products are to be kept for consumption.
dairy and edible oil products
The offered dairy products and edible oil products, their functionalities, properties and legal and regulatory requirements.
electrical household appliances products
The offered electrical household appliances products, their functionalities, properties and legal and regulatory requirements.
electronic and telecommunication equipment
The offered electronic and telecommunication equipment and products, their functionalities, properties and legal and regulatory requirements.
digital
features of sporting equipment
Types of sporting, fitness and recreational equipment and sporting supplies and their characteristics.
fish, crustacean and mollusc products
The offered fish, crustacean and mollusc products, their functionalities, properties and legal and regulatory requirements.
floral composition techniques
The different ways of combining flowers and plants, according to ornamental techniques.
fruit and vegetable products
The offered fruit and vegetable products, their functionalities, properties and legal and regulatory requirements.
hides, skins and leather products
The offered hides, skins and leather products, their functionalities, properties and legal and regulatory requirements.
household products
The offered household products or goods, their functionalities, properties and legal and regulatory requirements.
manufacturer's recommended price
The estimated price the manufacturer suggests the retailer to apply to a product or service and the pricing method through which it is calculated.
meat and meat products
The offered meat and meat products, their properties and legal and regulatory requirements.
sales promotion techniques
The techniques used to persuade customers to purchase a product or a service.
sales strategies
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
sugar, chocolate and sugar confectionery products
The offered sugar, chocolate and sugar confectionery products, their functionalities, properties and legal and regulatory requirements.
textile products, textile semi-finished products and raw materials
The offered textile products, textile semi-finished products and raw materials, their functionalities, properties and legal and regulatory requirements.
tobacco products
The varieties of products that can be manufactured using tobacco leaves as a base. The types of tobacco products which are smoked tobacco products, smokeless tobacco products, and byproducts of tobacco leaves.
types of watches
Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.
watches and jewellery products
The offered watches and jewellery products, their functionalities, properties and legal and regulatory requirements.
Cross-sector
10 competencescharacteristics of faces
The various typologies and forms of faces in order to advise customers on the most suitable types of glasses.
electronic communication
Data communication performed through digital means such as computers, telephone or e-mail.
digital
fabric types
Woven, non-woven, knitted fabrics and netting fabrics, technical fabrics such as Gore-Tex and Gannex.
fish varieties
The different types and varieties of fish on the market.
footwear industry
Major brands, manufacturers and products available on the footwear market including the different types of shoes, components and materials used.
market participants
The businesses, relations and opportunities of different participants in the market.
telecommunication industry
The major players on the telecommunications market such as organisations manufacturing and distributing telephone terminal equipment, mobile devices, accessibility, and network security.
textile industry
Major textile manufacturers on the market of various brands and materials.
textile trends
Latest developments in textile fabrics and textile methods.
value-added tax law
Taxes imposed on the purchase prices of goods and the legislation that governs this activity.
Optional skills and competences 4 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencesoperate cash register
Register and handle cash transactions by using point of sale register.
speak dialect
Interact with customers in local dialect.
utilise cross-selling
Apply sales techniques to sell additional products or services to current customers.
Cross-sector
1 competenceprevent theft
Anticipate on theft and robbery. Prevent goods, cash or individuals from being stolen or damaged.