customer service
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
Temperature screeners are responsible for checking the temperature of guests, staff or visitors entering the premises of an organisation or public spaces, as a measure to prevent the spread of infectious diseases in private and public spaces.
Competences and skills
16 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
2 competencesinfection control
The routes of transmission and methods of preventing spread of common and important infecting organisms together with the methods available for sterilisation and disinfection of pathogenic organisms in the prevention of infection.
workplace sanitation
The importance of a clean, sanitary workspace for example through use of hand disinfectant and sanitizer, in order to minimise infection risk between colleagues or when working with children.
Essential skills and competences 11 competences
Occupation specific
1 competenceensure safety regulations in dealing with infectious diseases
Ensure hygiene and safety regulations in clinic or hospital whenever a contagious patient is brought in, dealing with infectious diseases and patient quarantine procedures.
Sector-specific
4 competencesapply social distancing protocols
Ensure everyone is keeping a certain physical distance in indoor or outdoor spaces to prevent the spread of contagious diseases.
interview people
Interview people in a range of different circumstances.
measure temperature
Use a temperature measuring device to measure the temperature of people.
provide protective equipment against infectious diseases
Make available to others personal protective equipment against infectious diseases such as masks, hand gels and gloves.
Cross-sector
6 competencesensure sanitation
Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.
execute working instructions
Understand, interpret and properly apply work instructions regarding different tasks in the workplace.
greet guests
Welcome guests in a friendly manner in a certain place.
maintain customer service
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Scope note
- Might include keeping the customers informed about the current status of their orders or waiting times.
observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
wear appropriate protective gear
Wear relevant and necessary protective gear, such as protective goggles or other eye protection, hard hats, safety gloves.
Optional knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencehealth records management
The procedures and importance of record keeping in a healthcare system such as hospitals or clinics, the information systems used to keep and process records and how to achieve maximum accuracy of records.
Cross-sector
1 competencehygiene in a health care setting
The procedures related to maintaining a hygienic environment within a health care setting such as hospitals and clinics. It can range from hand washing to cleaning and disinfection of medical equipment used and infection control methods.