fraud detection
The techniques used to identify fraudulous activities.
Passport officers provide passports and other travel documents such as certificates of identity and refugee travel documents. They also keep record of all provided passports.
Competences and skills
18 ESCO relationsEssential knowledge 1 competence
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
1 competenceEssential skills and competences 6 competences
Occupation specific
2 competenceskeep records of passports
Keep track of the passports and other travel documents such as certificates of identity and refugee travel documents which have been already issued.
process applications
Deal with requests for passports and other travel documents such as certificates of identity and refugee travel documents in accordance with policy and legislation.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
4 competencescheck official documents
Check an individuals' official documentation, such as driver's licenses and identification, to ensure compliance with legal regulations, and to identify and assess individuals.
comply with legal regulations
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
monitor customer service
Ensure all employees are providing excellent customer service in accordance to company policy.
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
Optional skills and competences 11 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencestolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
use an application-specific interface
Understand and use interfaces particular to an application or use case.
digital
Cross-sector
9 competencescreate solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
ensure proper document management
Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are not used.
keep task records
Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
liaise with colleagues
Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
protect personal data and privacy
Protect personal data and privacy in digital environments. Understand how to use and share personally identifiable information while being able to protect oneself and others from damages. Understand that digital services use a “Privacy policy” to inform how personal data is used.
digCompdigital
respond to enquiries
Respond to enquiries and requests for information from other organisations and members of the public.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
use microsoft office
Use the standard programs contained in Microsoft Office. Create a document and do basic formatting, insert page breaks, create headers or footers, and insert graphics, create automatically generated tables of contents and merge form letters from a database of addresses. Create auto-calculating spreadsheets, create images, and sort and filter data tables.
digital