Aftersales service managers are responsible for the lifecycle of the products delivered to customers for at least the warranty period, after which, in accordance with customer needs, for the sale of spare parts and technical support. They recruit the staff and collaborators, exercise leadership, and follow KPIs for products stocks, margins and orders. Ensure that safety rules and procedures are followed by the whole team. Manage the claims and guarantee-related processes.
No competences in this bucket.
The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
The different processes, duties, jargon, role in an organisation, and other specificities of the sales department within an organisation.
No competences in this bucket.
Provide after sales services and advice, e.g. provision of advice on after sale maintenance, provision of after sale maintenance, etc.
Adhere to standards of hygiene and safety established by respective authorities.
Apply and supervise measures and regulations concerning security and safety in order to maintain a safe environment in the workplace.
Apply principles, policies and institutional regulations aimed at guaranteeing a safe work place for all employees.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Ensure safety of site personnel; supervise correct use of protective equipment and clothing; understand and implement safety procedures.
No competences in this bucket.
Monitor, control and prospect new direct and intermediary ways to bring services and products to the market.
Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter.
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
Know and follow the standards of Occupational Health and Safety Management Systems. Strive to implement practices that reduce the risk of accidents in the workplace.
Implement safety programmes to comply with national laws and legislation. Ensure that equipment and processes are compliant with safety regulations.
Set up procedures for maintaining and improving health and safety in the establishment or workplace.