ICT quality assurance managers establish and operate an ICT quality approach through quality management systems, in compliance with internal and external standards and the organisation's culture. They ensure that the management controls are correctly implemented to safeguard asset, data integrity and operations. They focus on the achievement of quality goals, including the maintenance of the external certification according to quality standards and monitor statistics to forecast quality outcomes.
No competences in this bucket.
The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.
The quality policy of the organisation and its objectives, the acceptable level of quality and the techniques to measure it, its legal aspects and the duties of specific departments to ensure quality.
The internal risk management policies that identify, assess and prioritise risks in an IT environment. The methods used to minimise, monitor and control the possibility and the impact of disastrous events that affect the reaching of business goals.
The levels of testing in the software development process, such as unit testing, integration testing, system testing and acceptance testing.
The deviations of what is standard and exceptional events during software system performance, identification of incidents that can alter the flow and the process of system execution.
Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
No competences in this bucket.
Ensure correct operations which comply fully with specific needs and outcomes in terms of the development, integration, security and overall management of ICT systems.
Perform tests to ensure that a software product will perform flawlessly under the specified customer requirements and identify software defects (bugs) and malfunctions, using specialised software tools and testing techniques.
Describe software testing procedures to technical team and analysis of test outcomes to users and clients in order to inform them about state and efficiency of software.
Ensure constant compliance with standards and requirements, such as keeping certifications up to date and monitoring activities to ensure correct procedures are followed, so that audits can occur smoothly and no negative aspects can be identified.
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
Execute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness in achieving quality goals and reduction and elimination of quality problems.
Define quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality standards.
No competences in this bucket.
The agile project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
The process through which the learnability, efficiency, usefulness and ease of use of a software application can be defined and measured.
The process of revealing data issues using quality indicators, measures and metrics in order to plan data cleansing and data enrichment strategies according to data quality criteria.
Techniques and methods of estimation and evaluation of system quality and overall database quality, as well as the set quality standards and regulations.
The methodologies or models for planning, managing and overseeing of ICT resources in order to meet specific goals, such methodologies are Waterfall, Incremental, V-Model, Scrum or Agile and using project management ICT tools.
The set of legislative rules that safeguards information technology, ICT networks and computer systems and legal consequences which result from their misuse. Regulated measures include firewalls, intrusion detection, anti-virus software and encryption.
The lean project management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
The process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.
The methods of assessing usability and deriving structured recommendations from the results of an usability test with respect to user needs and behaviours in order to achieve efficient and elegant user interface design.
The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
No competences in this bucket.
Implement policies, methods and regulations for data and information security in order to respect confidentiality, integrity and availability principles.
Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Specify the criteria by which data quality is measured for business purposes, such as inconsistencies, incompleteness, usability for purpose and accuracy.
Create an overall plan of objectives, practices, principles and tactics related to the use of technologies within an organisation and describe the means to reach the objectives, taking into account analyses and relevant regulations.
Create software test sets in an automated manner, using specialised languages or tools, that can be performed by testing tools in order to save resources, gain efficiency and effectiveness in test execution.
Analyse the system and network architecture, hardware and software components and data in order to identify weaknesses and vulnerability to intrusions or attacks. Execute diagnostic operations on cyber infrastructure including research, identification, interpretation and categorization of vulnerabilities, associated attacks and malicious code (e.g. malware forensics and malicious network activity). Compare indicators or observables with requirements and review logs to identify evidence of past intrusions.
Implement statements, assertions or rules that specify the appropriate use and protection of the ICT assets and systems from an organisation. These ICT security policies cover topics such as data classification, password management, access control and incident response.
Administer all types of data resources through their lifecycle by performing data profiling, parsing, standardisation, identity resolution, cleansing, enhancement and auditing. Ensure the data is fit for purpose, using specialised ICT tools to fulfil the data quality criteria.
Develop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.
Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.
Explain and demonstrate the use of training equipment and system functions.
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.