organisational learning
The process for continuous improvement of an organisation through obtaining experience to be used to generate knowledge with the aim of sharing it within the organisation itself.
Corporate training managers coordinate all the training activities and development programmes in a company. They also design and develop new training modules and supervise all the activities related to the planning and delivery of these programmes.
Competences and skills
81 ESCO relationsEssential knowledge 17 competences
Occupation specific
1 competenceSector-specific
5 competencesbusiness ICT systems
The software packages, hardware devices and new technologies used in supporting business processes such as enterprise resource planning (ERP), customer relationship management (CRM), mobile devices and network solutions.
digital
cyber security
The methods and best practices that protect ICT systems, networks, computers, devices, services, processes and people against unauthorised access, modification and/or denial of service of assets.
digital
Internet of Things
The general principles, categories, requirements, limitations and vulnerabilities of smart connected devices (most of them with intended internet connectivity).
digital
project management
The discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.
video conferencing tool
The software that are used to enable virtual meetings between people through internet with real-time multidirectional video and audio streaming.
digital
Cross-sector
11 competencesadult education
Instruction targeted at adult students, both in a recreational and in an academic context, for self-improvement purposes, or to better equip the students for the labour market.
assessment processes
Various evaluation techniques, theories, and tools applicable in the assessment of students, participants in a programme, and employees. Different assessment strategies such as initial, formative, summative and self- assessment are used for varying purposes.
business intelligence
The tools used to transform large amounts of raw data into relevant and helpful business information.
digital
business management principles
Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination.
curriculum objectives
The goals identified in curricula and defined learning outcomes.
economics
Economic principles and practices, financial and commodity markets, banking and the analysis of financial data.
employment law
The law which mediates the relationship between employees and employers. It concerns employees' rights at work which are binding by the work contract.
financial markets
The financial infrastructure which permits trading securities offered by companies and individuals govern by regulatory financial frameworks.
human resources department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.
labour legislation
Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
quality assurance methodologies
Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
Essential skills and competences 32 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
7 competencesdevelop employee retention programs
Plan, develop, and implement programs aimed at keeping the satisfaction of the employees in the best levels. Consequently, assuring the loyalty of employees.
develop training programmes
Design programmes where employees or future employees are taught the necessary skills for the job or to improve and expand skills for new activities or tasks. Select or design activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
negotiate employment agreements
Find agreements between employers and potential employees on salary, working conditions and non-statutory benefits.
negotiate with employment agencies
Establish arrangements with employment agencies to organise recruiting activities. Maintain communication with these agencies in order to ensure efficient and productive recruitment with high potential candidates as an outcome.
perform product planning
Identify and articulate market requirements that define a product’s feature set. Product planning serves as the basis for decisions about price, distribution and promotion.
promote gender equality in business contexts
Raise awareness and campaign for the equalisation between the sexes by the assessment of their participation in the position and the activities carried out by companies and businesses at large.
provide training in sustainable tourism development and management
Deliver training and capacity building for staff working in the tourism industry to inform them about best practices in developing and managing tourist destinations and packages, while ensuring a minimum impact on the environment and local communities and strict preservation of protected areas and fauna and flora species.
green
Cross-sector
22 competencesadapt training to labour market
Identify developments in the labour market and recognise their relevance to the training of students.
apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
apply strategic thinking
Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.
build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
comply with legal regulations
Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
coordinate operational activities
Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.
develop corporate training programmes
Design, create and review new corporate training programmes to meet the developmental demands of a certain organisation. Analyse the efficiency of these educational modules and apply changes to it if necessary.
evaluate performance of organisational collaborators
Evaluate the performance and results of managers and employees considering their efficiency and effectivity at work. Consider personal and professional elements.
evaluate training
Assess the realisation of the training's learning outcomes and goals, the quality of teaching, and give transparent feedback to the trainers and trainees.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
identify necessary human resources
Determine the number of employees needed for the realisation of a project and their allocation in the creation, production, communication or administration team.
identify with the company's goals
Act for the benefit of the company and for the achievement of its targets.
liaise with managers
Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
manage corporate training programmes
Monitor and regulate the coaching courses offered to organisations for developing the skills of their employees.
manage payroll
Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
manage schedule of tasks
Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
monitor company policy
Monitor the company's policy and propose improvements to the company.
monitor developments in field of expertise
Keep up with new research, regulations, and other significant changes, labour market related or otherwise, occurring within the field of specialisation.
organise staff assessment
Organising the overall assessment process of the staff.
supervise staff
Oversee the selection, training, performance and motivation of staff.
track key performance indicators
Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Optional knowledge 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competencescompany policies
The set of rules that govern the activity of a company.
e-commerce systems
Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
digital
energy efficiency
Field of information concerning the reduction of the use of energy. It encompasses calculating the consumption of energy, providing certificates and support measures, saving energy by reducing the demand, encouraging efficient use of fossil fuels, and promoting the use of renewable energy.
green
organisational policies
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
Cross-sector
13 competencesbusiness communication
The process of effectively communicating within the workplace and to external bodies to achieve organisational goals.
communication
The exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
conflict management
The practices concerning the resolution of conflicts or disputes in an organisation or institution. It encompasses reducing the negative aspects of a conflict and increasing the positive outcomes of it by learning from the errors made.
consultation
The theories, methods and concepts related to consultation and communication with clients.
financial management
The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making.
health and safety in the workplace
The body of rules, procedures and regulations related to safety, health and welfare of people in their workplace.
human resource management
The function in an organisation concerned with the recruitment of employees and the optimisation of employee performance.
leadership principles
Set of traits and values which guide the actions of a leader with her/his employees and the company and provide direction throughout her/his career. These principles are also an important tool for self-evaluation to identify strengths and weaknesses, and seek self-improvement.
supply chain management
The flow of goods in the supply chain, movement and storage of raw materials, work-in-process inventory, and finished goods from point of origin to point of consumption.
supply chain principles
Characteristics, operations and resources involved in moving a product or service from supplier to the customer.
teamwork principles
The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc.
training subject expertise
The topic, content and methods of the training, acquired by doing research and following training courses.
waste management
The methods, materials and regulations used to collect, transport, treat and dispose of waste. This includes recycling and monitoring of waste disposal. It excludes procedures related to waste incineration.
green
Optional skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceprovide feedback to performers
Highlight positive points of a performance, as well as areas requiring improvement. Encourage discussion and propose avenues of exploration. Ensure performers are committed to following up on feedback.
Cross-sector
12 competencesapply technical communication skills
Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
coach employees
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
deliver online training
Provide training by using online technologies, adapting the learning materials, using e-learning methods, supporting the trainees and communicating online. Instruct virtual classrooms.
digital
develop professional network
Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
- Scope note
- This includes the development of social relationships with patients and customers.
evaluate employees
Analyse employees' individual performances over a certain time span and communicate your conclusions to the employee in question or higher management. Evaluate achievements of staff members.
mitigate waste of resources
Evaluate and identify opportunities to use resources more efficiently with continuously striving to reduce waste of utilities.
green
plan medium to long term objectives
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
promote education course
Advertise and market the programme or class you teach to potential students and the education organisation where you teach with the aim of maximising registration numbers and allocated budget.
promote environmental awareness
Promote sustainability and raise awareness about the environmental impact of human and industrial activity based on the carbon footprints of business processes and other practices.
green
provide information on study programmes
Provide information on the different lessons and fields of study offered by educational institutions such as universities and secondary schools, as well as the study requirements and employment prospects.
teach corporate skills
Teach the skills necessary for operating in an organisation to the employees of an institution. Educate them on general or technical skills, ranging from computer skills to interpersonal skills.
work with virtual learning environments
Incorporate the use of online learning environments and platforms into the process of instruction.
digital