audio and video equipment specialised seller

characteristics of products

The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.

Usage Competence references ESCO source

characteristics of services

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

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e-commerce systems

Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.

digital

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manufacturer's instructions for audiovisual equipment

Manufacturer's instructions required to install audio and video equipment, as specified in the user's manual.

digital

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product comprehension

The offered products, their functionalities, properties and legal and regulatory requirements.

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sales argumentation

Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.

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electrical engineering

The field of engineering that deals with the study and application of electricity, electronics, and electromagnetism.

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advise customers on audiovisual equipment installation

Explain and demonstrate to customers installation procedures of TV sets and audio equipment.

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advise customers on audiovisual equipment

Recommend and provide customer advice on various brands and types of audio and video equipment, according to the customer's personal preferences and needs.

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carry out active selling

Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.

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carry out order intake

Take in of purchase requests for items that are currently unavailable.

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carry out products preparation

Assemble and prepare goods and demonstrate their functionalities to customers.

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demonstrate products' features

Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product's main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.

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examine merchandise

Control items put up for sale are correctly priced and displayed and that they function as advertised.

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guarantee customer satisfaction

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

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identify customer's needs

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

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issue sales invoices

Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.

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maintain store cleanliness

Keep the store tidy and clean by hovering and mopping.

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monitor stock level

Evaluate how much stock is used and determine what should be ordered.

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operate cash register

Register and handle cash transactions by using point of sale register.

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organise product display

Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.

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plan aftersales arrangements

Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.

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prevent shoplifting

Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

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process refunds

Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.

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provide customer guidance on product selection

Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.

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sell audiovisual equipment

Sell audio and video devices such as TVs, radios, speakers, amplifiers, tuners and microphones.

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stock shelves

Refill shelves with merchandise to be sold.

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apply numeracy skills

Practise reasoning and apply simple or complex numerical concepts and calculations.

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ensure compliance with legal requirements

Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.

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organise storage facilities

Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.

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prepare warranty documents for audiology equipment

Compose warranty forms for audio and video devices sold to customers.

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provide customer follow-up services

Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

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use different communication channels

Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.

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maintain audiovisual equipment

Perform routine maintenance tasks on audiovisual equipment as well as minor repairs, such as replacing parts and calibrating the instruments, on equipment used in processing sound and images.

digital

Usage Competence references ESCO source