data protection
The principles, ethical issues, regulations and protocols of data protection.
digital
Volunteer managers work across the non-profit sector to recruit, train, motivate and supervise volunteers. They are in charge of designing volunteer assignments, recruiting volunteers, reviewing the tasks undertaken and impact made, providing feedback and managing their overall performance against the objectives of the organisation. Volunteer coordinators might also manage online volunteering activities, sometimes known as cyber-volunteering or e-volunteering.
Competences and skills
44 ESCO relationsEssential knowledge 6 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
4 competenceslabour law
The field of law that is concerned with the regulation of the relationship between employers, employees, trade unions, and the government.
project management
The discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.
validation of learning acquired through volunteering
The processes and procedures relevant for the four stages of validation of skills acquired whilst volunteering: identification, documentation, assessment and certification of non-formal and informal learning.
Cross-sector
2 competencescapacity building
The process of developing and strengthening human and institutional resources, by acquiring and sharing new skills, knowledge or training to strengthen the skills of people and communities. It includes human resources development, organisational development, strengthening of managerial structures and regulatory changes and improvements.
leadership principles
Set of traits and values which guide the actions of a leader with her/his employees and the company and provide direction throughout her/his career. These principles are also an important tool for self-evaluation to identify strengths and weaknesses, and seek self-improvement.
Essential skills and competences 23 competences
Occupation specific
2 competencesmanage volunteering programmes
Manage programmes focused on recruiting, matching and deploying volunteers in different roles and organisations, locally, nationally or internationally.
monitor social impact
Monitor the practices of organisations and companies with regard to ethics and impact on the larger community.
Sector-specific
4 competencesanimate in the outdoors
Independently animate groups in the outdoors, adapting your practice to keep the group animated and motivated.
evaluate social work program's impact
Gather data to allow the assessment of the impact of a program on a community.
manage volunteers
Coordinate a staff of volunteers. Manage their tasks, recruitment, programmes and budgets.
train volunteers
Provide volunteers with training related to the functioning of the organisation, training them on task/role-specific topics, and providing them with policies and procedures and other resources that help them make the most of their time and expertise.
Cross-sector
17 competencesadvocate for others
Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person.
analyse community needs
Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem.
brief volunteers
Brief volunteers and introduce them into the professional work environment.
cooperate with colleagues
Cooperate with colleagues in order to ensure that operations run effectively.
coordinate events
Lead events by managing budget, logistics, event support, security, emergency plans and follow up.
create social alliances
Build cross-sector long-term relationships with stakeholders (from public, private or non-profit sector) to achieve common goals and address common societal challenges through their joint capabilities.
give constructive feedback
Provide founded feedback through both criticism and praise in a respectful, clear, and consistent manner. Highlight achievements as well as mistakes and set up methods of formative assessment to evaluate work.
lead a team
Lead, supervise and motivate a group of people, in order to meet the expected results within a given timeline and with the foreseen resources in mind.
observe confidentiality
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
perform project management
Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project's progress in order to achieve a specific goal within a set time and budget.
research
promote inclusion
Promote and respect diversity, and advocate for equal treatment of genders, ethnicities and minority groups in organisations in order to prevent discrimination and ensure inclusion and a positive environment.
promote social change
Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level.
recruit personnel
Carry out assessment and recruitment of personnel for the production.
relate empathetically
Recognise, understand and share emotions and insights experienced by another.
show intercultural awareness
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.
use communication techniques
Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages.
work within communities
Establish social projects aimed at community development and active citizen participation.
Optional knowledge 5 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
2 competencesdigital marketing techniques
The marketing techniques used on the web to reach and engage with stakeholders, customers and clients.
digital
humanitarian aid
The tangible, material assistance offered to populations and countries affected by man-made or natural disasters, with a strong focus on the most vulnerable victims. It includes food supplies, medication, shelter, water, education etc. in support of the population affected, with the aim of providing immediate and short-term relief.
Cross-sector
3 competencesdata analytics
The science of analysing and making decisions based on raw data collected from various sources. Includes knowledge of techniques using algorithms that derive insights or trends from that data to support decision-making processes.
digital
sustainable development goals
The list of 17 global goals set by the United Nations General Assembly and designed as a strategy to achieve a better and more sustainable future for all.
green
types of digital badges
The types and characteristics of digital badges such as open badges, that store information about accomplishments and skills of learners, making it easier for this information to be verified and recognised by multiple stakeholders.
digital
Optional skills and competences 10 competences
Occupation specific
1 competenceplan youth programmes
Deliver programmes for young people related to topics such as health, fitness, smoking, drugs, gangs, violence, bullying and relationships.
Sector-specific
6 competencescommunicate with elderly groups
Use verbal and non-verbal communication and communicate with groups of elderly persons through writing, electronic means, or drawing. Listen carefully and adapt the communication to older people's age, needs, characteristics, abilities, preferences, and culture.
identify sources on potential target communities for art
Identify relevant sources of information relating to a potential community you could work with.
manage health and safety
Manage the overall health, safety and sustainability policies and their application on an organisation wide scale.
manage online volunteers
Manage a team of volunteers that are working online, recruiting them via online tools and facilitating online meetings to establish goals and evaluate their activities.
digital
monitor charity's budget
Monitor and manage the charity organisation`s budget such as the annual income and expenditure, fundraising budgets and financial progress.
study community as a target community
Employ appropriate research activities to find out about this specific community as potential/target market. Identify their specific needs, the dance style, roles and relationships and communication systems employed previously to cover these needs. Research the importance of values, policies or language that are relevant to communicating with them.
Cross-sector
3 competencescommunicate with youth
Use verbal and non-verbal communication and communicate through writing, electronic means, or drawing. Adapt your communication to children and young people`s age, needs, characteristics, abilities, preferences, and culture.
maintain contract administration
Keep contracts up to date and organise them according to a classification system for future consultation.
manage fundraising activities
Initiate fundraising activities managing the place, teams involved, causes and budgets.