monitor customer safety on apron
Monitor passenger safety on apron and ramp area during boarding and deplaning; provide assistance to passengers.
Airport baggage handlers receive and return the luggage of passengers at airport terminals. They prepare and attach baggage claim checks, stack baggage on carts or conveyors and may return baggage to patrons on receipt of claim check.
Competences and skills
20 ESCO relationsEssential skills and competences 16 competences
Occupation specific
2 competencesset up ramps in airports
Set up ramps in airports and assist in operations related to the storage of baggage and equipment on aircrafts.
Sector-specific
9 competencesassist passengers
Provide help to people getting in and out of their car or any other transportation vehicle, by opening doors, provide physical support or hold belongings. Keep safety measures and procedures in mind.
- Scope note
- This skill applies to any kind of assistance that may be provided to passengers including but not limited to opening doors of the transportation vehicle or assist with belongings.
balance transportation cargo
Maintain balance and mass distribution inside the means of transport (vessel, aircraft, train, road vehicles, etc). Ensure that passengers and cargo distribution do not hinder the mobility of the mode of transport.
ensure efficient baggage handling
Achieve efficient processing of baggage using the smallest amount of time, effort, or cost resources possible.
ensure public safety and security
Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions, and property.
follow airport safety procedures
Comply with airport safety procedures, policies and legislation to ensure a safe working environment for all employees, and to ensure the safety of passengers.
follow ethical code of conduct in transport services
Carry out transport services according to accepted principles of right and wrong. This includes principles of fairness, transparency, and impartiality.
tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
transfer luggage
Transfer cargo and luggage to gates, airlines and to passengers in a timely and safe manner.
work in a logistics team
Ability to work confidently within a logistics team, with each member of the team fulfilling a role designed to increase the efficiency of the whole.
Cross-sector
5 competencesapply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
identify airport safety hazards
Spot threats related to security at the airport and apply procedures to counteract them in a quick, safe, and efficient way.
lift heavy weights
Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.
meet deadlines
Ensure operative processes are finished at a previously agreed-upon time.
operate forklift
Operate a forklift, a vehicle with a pronged device in front for lifting and carrying heavy loads.
Optional skills and competences 4 competences
Occupation specific
1 competenceread checked baggage tags
Read and interpret tags on checked bags and sort luggage accordingly to ensure that items of baggage are loaded onto the correct flight.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
3 competencesact reliably
Proceed in a way that one can be relied on or depended on.
ensure client orientation
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
use different communication channels
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.