office administration
The paperwork processes related to the administrative areas of an office environment. The activities or processes may include financial planning, record keeping and billing and managing the general logistics of an organisation.
Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
Competences and skills
42 ESCO relationsEssential knowledge 2 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
1 competencestrategic planning
The elements defining the foundation and core of an organisation such as its mission, vision, values, and objectives.
Essential skills and competences 17 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesconsult with business clients
Communicate with clients of a business or business project in order to introduce new ideas, obtain feedback, and find solutions to problems.
develop business plans
Plan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development of the plan, the operations and the management aspects and the financial forecast of the business plan.
ensure compliance with purchasing and contracting regulations
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
manage administrative systems
Ensure administrative systems, processes and databases are efficient and well managed and give the sound basis to work together with the administrative officer/staff/professional.
programme work according to incoming orders
Schedule tasks based on incoming work. Anticipate the total amount of resources required to complete the work and assign them accordingly. Assess the required working hours, pieces of equipment, and workforce needed taking into account the available resources.
Cross-sector
12 competencesconclude business agreements
Negotiate, revise, and sign mercantile and business documents such as contracts, business agreements, deeds, purchases and wills, and bills of exchange.
identify clients' needs
Identify the areas in which the client may require aid and investigate the possibilities for meeting those needs.
identify necessary human resources
Determine the number of employees needed for the realisation of a project and their allocation in the creation, production, communication or administration team.
implement strategic management
Implement a strategy for the development and transformation of the company. Strategic management involves the formulation and implementation of the major objectives and initiatives of a company by senior management on behalf of the owners, based on consideration of available resources and an assessment of the internal and external environments in which the organisation operates.
implement strategic planning
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
keep personal administration
File and organise personal administration documents comprehensively.
maintain contract administration
Keep contracts up to date and organise them according to a classification system for future consultation.
maintain professional administration
File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
make strategic business decisions
Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and alternatives to a challenge and make sound rational decisions based on analysis and experience.
manage budgets
Plan, monitor, report on the budget and prepare set production budgets.
perform clerical duties
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
write work-related reports
Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Optional knowledge 7 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
3 competencescompany policies
The set of rules that govern the activity of a company.
facilities management in the organisation
The principles and methods of facilities management as applied to individual organisations, best practice techniques, management implications of outsourced and in-house services, main types of contractual relationships in facility management and innovation procedures.
organisational policies
The policies to achieve set of goals and targets regarding the development and maintenance of an organisation.
Cross-sector
4 competencescommunication
The exchange and conveying of information, ideas, concepts, thoughts, and feelings through the use of a shared system of words, signs, and semiotic rules via a medium.
communication principles
The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
contract law
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
human resources department processes
The different processes, duties, jargon, role in an organisation, and other specificities of the human resources department within an organisation such as recruitment, pension systems, and personnel development programs.
Optional skills and competences 16 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
5 competencesassist in developing practices for well being of employees
Help in policies development, practices and cultures that promote and maintain the physical, mental and social well-being of all workers, in order to prevent sick leave.
manage physical resources
Manage the physical resources (equipment, materials, premises, services and energy supplies) required to carry out planned activities in the organisation
negotiate sales contracts
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
plan facilities management policies
Create facilities management procedures in line with organisation's strategy, identify appropriate resources and set up key responsibilities and mitigate risks in delivering facilities management objectives.
promote facilities management services
Assess the market trends and organisations' needs in order to proactively communicate and advertise your facilities management services to future clients.
Cross-sector
11 competencesanalyse staff capacity
Evaluate and identify staffing gaps in quantity, skills, performance revenue and surpluses.
apply company policies
Apply the principles and rules that govern the activities and processes of an organisation.
apply system organisational policies
Implement internal policies related to the development, internal and external usage of technological systems, such as software systems, network systems and telecommunications systems, in order to achieve a set of goals and targets regarding the efficient operations and growth of an organisation.
digital
budget for financial needs
Observe the status and availability of funds for the smooth running of projects or operations in order to foresee and estimate the quantity of future financial resources.
carry out strategic research
Research long term possibilities for improvements and plan steps to achieve them.
coach employees
Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
control financial resources
Monitor and control budgets and financial resources providing capable stewardship in company management.
manage contracts
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes in line with any legal limitations.
manage staff
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
negotiate service with providers
Arrange contracts with providers concerning accommodation, transport and leisure services.
recruit employees
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
- Scope note
- It may include recruiting volunteers.