carpooling services
Services promoting shared car journeys in order to reduce travel costs and promote sustainability. These services should be provided through plug-in hybrid or zero emissions vehicles.
green
Mobility services managers are responsible for the strategic development and implementation of programs that promote sustainable and interconnected mobility options, reduce mobility costs and meet the transportation needs of customers, employees and the community as a whole such as bike sharing, e-scooter sharing, carsharing and ride hailing and parking management. They establish and manage partnerships with sustainable transport providers and ICT companies and develop business models in order to influence the demand of the market and promote the concept of mobility as a service in urban areas.
Competences and skills
37 ESCO relationsEssential knowledge 8 competences
Occupation specific
2 competencescarsharing
The rental of shared vehicles for occasional use and short periods of time, often through a dedicated car-sharing app.
Sector-specific
4 competencesmobility as a service
The provision of mobility services through digital technologies enabling customers to plan, book and pay for their trip. It includes the offer of shared and sustainable mobility services tailored on users' travel needs and the knowledge of different applications used for this purpose.
digital
parking regulations
The up-to-date regulations and enforcement procedures in parking activities.
project management
The discipline of project management, the activities which comprise this area and the variables implied in it, such as time, resources, requirements, deadlines, and responding to unexpected events.
smart city features
The use of big data technologies in the context of smart cities in order to develop novel software ecosystems upon which advanced mobility functionalities can be created.
digital
Cross-sector
2 competencesenvironmental policy
Local, national and international policies dealing with the promotion of environmental sustainability and the development of projects which reduce negative environmental impact and improve the state of the environment.
green
traffic engineering
The subdiscipline of civil engineering that applies engineering methods to create safe and efficient traffic flows of people and goods on roadways, including sidewalks, traffic lights, and cycle facilities.
Essential skills and competences 17 competences
Occupation specific
1 competencedevelop mobility programmes
Develop new mobility programs and policies and improve existing ones by increasing their effectiveness.
Sector-specific
5 competencesdevelop business plans
Plan, write and collaborate in the implement business plans. Include and foresee in the business plan the market strategy, the competitive analysis of the company, the design and the development of the plan, the operations and the management aspects and the financial forecast of the business plan.
develop urban transport studies
Study the demographic and spatial characteristics of a city in order to develop new mobility plans and strategies.
maintain relationship with suppliers
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
manage vehicle inventory
Possess an overview of the vehicle fleet of a company in order to determine what vehicles are available and suitable for the provision of transport services.
match vehicles with routes
Match types of vehicles to transport routes, taking into consideration service frequency, peak transport times, service area covered, and road conditions.
Cross-sector
11 competencesanalyse transport business networks
Analyse various transport business networks in order to organise the most efficient setting of modes of transport. Analyse those networks that aim to achieve lowest costs and maximum efficiency.
analyse transportation costs
Identify and analyse transportation costs, service levels and availability of equipment. Make recommendations and take preventive/corrective measures.
build business relationships
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
design customer experiences
Create customer experiences to maximise client's satisfaction and profitability.
develop innovative mobility solutions
Work on innovative ideas to develop transport solutions based on the integration of digital technologies and data management and promoting the shift from personally-owned transport to on-demand and shared mobility services.
ensure client orientation
Take actions which support business activities by considering client needs and satisfaction. This involves understanding what customers want, providing advices, selling products and services or processing complaints, while adopting a positive attitude.
manage quantitative data
Gather, process and present quantitative data. Use the appropriate programs and methods for validating, organising and interpreting data.
digital
- Scope note
- Excludes .
manage relationships with stakeholders
Create and maintain solid internal and external relations with stakeholders at operational level based on mutual trust and credibility in order to achieve organisational goals. Ensure organisational strategies incorporate strong stakeholder management and identify and prioritise strategic stakeholder relationships.
prepare visual data
Prepare charts and graphs in order to present data in a visual manner.
digital
reduce business mobility costs
Apply innovative solutions to reduce expenses linked to the mobility of employees, such as fleet rental, vehicle repair, parking charges, fuel costs, train ticket fees and other hidden mobility costs. Understand the total cost of mobility in order to develop corporate travel policies based on accurate data.
study traffic flow
Study the synergy between vehicles, chauffeurs, and the transportation infrastructure such as roads, road signs and lights in order to create a road network where traffic can move efficiently and without many traffic jams.
Optional knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competencemicro mobility devices
The different types of small lightweight vehicles for personal use such as shared bicycles, e-bicycles, e-scooters, electric skateboards.
digital
Cross-sector
2 competencesbicycle sharing systems
The different public and private services offering bicycles to individuals for their short term use based against the payment of a price or a fee.
green
statistical analysis system software
Specific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.
digital
- Scope note
- This includes SPSS
Optional skills and competences 9 competences
Occupation specific
2 competencespromote public transport
Maintain a positive attitude towards public transportation services.
use fleet management system
Use a fleet management software to coordinate and organise the company vehicles from a central point. The software includes several functions such as driver management, vehicle maintenance, vehicle tracking and diagnostics, vehicle financing, speed management, fuel and fitness management, and safety management.
digital
Sector-specific
3 competencesanalyse travel alternatives
Analyse prospective improvements in journey efficiency through reduction of travel time by modifying itineraries and outlining alternatives.
implement route planning in smart mobility services
Use specialised search engines such as route planners or journey planners to suggest optimised travel itineraries based of different criteria such as means of transport, departure and arrival time, location, duration of the journey.
digital
manage car park operations
Monitor car park activities and parked vehicles.
Cross-sector
4 competencesanalyse customer service surveys
Analyse results from surveys completed by passengers/customer. Analyse results to identify trends and draw conclusions.
develop strategies for accessibility
Create strategies for a business to enable optimum accessibility for all clients.
maintain privacy of service users
Respect and maintain the dignity and privacy of the client, protecting his or her confidential information and clearly explaining policies about confidentiality to the client and other parties involved.
plan digital marketing
Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking.
digital