car controls
The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.
Competences and skills
41 ESCO relationsEssential knowledge 3 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
1 competenceCross-sector
2 competencescontract law
The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
types of vehicles
Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
Essential skills and competences 20 competences
Occupation specific
5 competencesarrange pick‐up
Determine ways for customers to pick-up cars according to their needs and specific location.
arrange rental car drop-off
Organize the drop-off of cars rented by customers on specific locations.
audit closed vehicle rental contracts
Ensure the accuracy of refuelling charges, applicable taxes for the returned vehicles.
complete transaction procedures for returned vehicles
Finish the transaction procedures for returned vehicles. Verify the accuracy of closing calculations.
conduct customer identification
Check customer's ID and drivers licences before renting items.
Sector-specific
4 competenceshandle rental overdues
Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
identify customer's needs
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
provide customers with price information
Provide customers with accurate and up-to-date information about charges and price rates.
record customers' personal data
Gather and record customers' personal data into the system; obtain all signatures and documents required for rental.
Cross-sector
11 competencesachieve sales targets
Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
apply numeracy skills
Practise reasoning and apply simple or complex numerical concepts and calculations.
check vehicle damage
Check for vehicle damage including exterior body damage, tire and wheel damage, interior damage, fuel level and mileage at time of rental and return.
communicate with customers
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
handle customer complaints
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
have computer literacy
Utilise computers, IT equipment and modern day technology in an efficient way.
digital
perform multiple tasks at the same time
Execute multiple tasks at the same time, being aware of key priorities.
process data
Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
digital
process payments
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
process reservations
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
- Scope note
- Includes reservations in restaurants, excludes booking of accommodation or transportation.
review completed contracts
Review content and check accuracy of completed contracts.
Optional knowledge 3 competences
Occupation specific
1 competencecarsharing
The rental of shared vehicles for occasional use and short periods of time, often through a dedicated car-sharing app.
Sector-specific
0 competencesNo competences in this bucket.
Cross-sector
2 competencescredit card payments
The methods involving payment done through credit cards.
leasing characteristics
The clauses present in leasing contracts, the types of leases and their advantages and disadvantages.
Optional skills and competences 15 competences
Occupation specific
0 competencesNo competences in this bucket.
Sector-specific
6 competencesbuild rapport with people from different cultural backgrounds
Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.
deal with pressure from unexpected circumstances
Strive to achieve objectives despite the pressures arising from unexpected factors outside of your control.
operate cash register
Register and handle cash transactions by using point of sale register.
tolerate stress
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
utilise cross-selling
Apply sales techniques to sell additional products or services to current customers.
work independently in rental services
Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.
Cross-sector
9 competencescreate solutions to problems
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
facilitate official agreement
Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
listen actively
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
maintain vehicle service
Monitor the health of vehicles and take measures to optimise service and execute repairs. Communicate with service workshop and dealers.
manage theft prevention
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
show diplomacy
Deal with people in a sensitive and tactful way.
speak different languages
Master foreign languages to be able to communicate in one or more foreign languages.
research
upsell products
Persuade customers to buy additional or more expensive products.
- Scope note
- Products include also services.
use customer relationship management software
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
digital